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Modifying ports for BMC Digital Workplace

This topic provides instructions to change the BMC Digital Workplace  server port after installation. You might need to change the ports if you did not specify an open port during installation, or if these ports are in use. The ports are used to connect the web and mobile clients to BMC Digital Workplace.

This topic is part of Configuring after installation of BMC Digital Workplace.

Related topic

To modify the BMC Digital Workplace server port number

  1. Open the Server.xml file available in the Conf folder of the Tomcat installation folder.
    For example, in Windows, the path is C:\Program Files\Apache Software Foundation\Tomcat8.0\conf.
  2. Change the port in the Connector parameter.
    For example, update the following line:
    <Connector connectionTimeout="20000" port="9000" protocol="HTTP/1.1" redirectPort="8443" server=" "/>
  3. Restart the Tomcat server.

To update the BMC Digital Workplace server URL

  1. Open the SHR:SHR_KeyStore form from the BMC Remedy Mid Tier.
  2. Change the port in the Host Name field.

    Use the complete host name of the BMC Digital Workplace server and, if the connection is performed over SSL, make sure that the host name matches the certificate common name of the BMC Digital Workplace and server.

  3. Save the form changes.

You do not have to restart the server after changing the port.

Where to go from here

Complete the remaining tasks in Configuring after installation of BMC Digital Workplace.

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