This documentation supports the 18.05 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Customizing icons

An icon can be displayed for each item and category in the Catalog. You can use custom icons from the following integrated applications:

  • BMC Service Request Management
  • BMC HR Case Management
  • BMC Digital Workplace Catalog

In addition, you can use icons installed with BMC Digital Workplace or you can upload custom icons in BMC Digital Workplace. If icons are not provided from the integrated applications and you do not specify the icon, then a default icon from BMC Digital Workplace is used.

Related topics

Configuring service request images in the BMC Service Request Management 9.1 documentation


Adding and updating services in BMC Digital Workplace Catalog

Before you begin

Set up the catalog, as described in Setting up sections in the Catalog.

To upload custom icons in BMC Digital Workplace

If your custom icons do not come from integrated applications, you can upload them in BMC Digital Workplace. In addition, you can override icons from integrated applications with custom icons. Image files for custom icons have the following restrictions:

File sizeLess than 500 KB
Formatjpeg, png, or gif
DimensionsOptimal dimensions are 300 x 300 pixels. There are no restrictions on dimensions; if you are not satisfied with the appearance in BMC Digital Workplace, you might use a graphics program to crop or resize the image to the optimal dimensions.

icons

To use custom icons from BMC Service Request Management

If you set images for SRDs or for SRD categories, you can display them in BMC Digital Workplace instead of the generic icons by performing the following steps:

  1. From the BMC Digital Workplace Admin console, select Configuration.
  2. Select SRM pluggable provider.
  3. Change the value of useExternalIcon to true.
  4. Click Reload providers.

To use custom icons from BMC HR Case Management

If you set images for Solutions or for Solution categories, you can display them in BMC Digital Workplace instead of the generic icons by performing the following steps:

  1. From the BMC Digital Workplace Admin console, select Configuration.
  2. Select HRCM - service catalog pluggable provider.
  3. Change the value of useExternalIcon to true.
  4. Click Reload providers.

Where to go from here

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Comments

  1. Jani Myllymaki

    Hi, We need instructions how to delete/remove icons

    Nov 16, 2018 07:58
    1. Olga Kutetska

      Hello!

      There is no way how you can delete icons. You can only upload another icon for a selected SRD or a selected category.

      To upload another icon

      1. On the Service Requests tab, select Configure.
      2. In the SRD Categories, select a category of requests.
      3. From the Available Requests, select the SRD for which you want to change the icon.
        • To upload a custom icon (any image saved on your local machine), click Choose file, and Upload new image (on the right panel).
        • To change a Remedy predefined icon to another Remedy icon or the custom icon that you have uploaded, click Change. Select an icon from the icons list, and click Ok. The custom icon that you have uploaded in the previous step appears in the list of icons.
      4. Click Save Request.
      5. To change the icon for a whole category of services, repeat step 3-4 without selecting a service.
      Nov 19, 2018 07:39
  2. Jani Myllymaki

    Hi, if this info is in database you could delete it and if it on file system you can also delete them, which one is it? If it is in DB which table I need to look for?

    Nov 26, 2018 12:05
    1. Olga Kutetska

      Hello, Jani!

      You can delete an icon from the database <Your_business_schema_name>.ICON.

      Note: If you delete an icon by using this method, you must unassign this icon from all SRDs and all SRD categories in the Admin tool.

      If you want to bulk delete all icons, it is strongly recommended not to delete a default icon assistant-categorySRD-form.

      Nov 27, 2018 08:00