This documentation supports the 18.05 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

BMC Digital Workplace Catalog test methodology


This topic provides the following information:

Test case

End-user response times were captured for key actions with 100ms latency in a test case that was simulated for workload of 500 concurrent DWP users and 10 concurrent DWP Catalog Admin users with Single BMC Digital Workplace Catalog Server

Details of Usecase and Steps are mentioned under BMC Digital Workplace Catalog definition of performance benchmark use case

The following table lists key actions for which end-user response time was captured:

ApplicationActions
BMC Digital Workplace Catalog
  • Login (Landing as Catalog Page)
  • Search BMC Digital Workplace Catalog offering to Search for in the Superbox under Catalog Page
  • Search Knowledge Article under Catalog Page
  • Select Knowledge Article having 15+ related Article
  • View All link Catalog Section having 100 Native DWP Catalog offerings
  • View All link Catalog Section having 400 Remedy SRM's
  • View All link Catalog Section having 29 Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to) - Small icons
  • View All link Catalog Section having 189 Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to) - Large Icons
  • Browse Category having 200 DWP Catalog Native Services mapped to it
  • Select Remedy SRM Service offering (Imported via Remedy Connector)
  • Loading of Request Now Page
  • Submit Remedy SRM Service Request
  • Select Bundle Native Offering
  • Loading of Request Now Page for Bundle Native offering
  • Submit Bundle Service Request
  • Submit Rating/Review
  • Add Native Digital Workplace Catalog offering to cart
  • Remove Native Digital Workplace Catalog offering from cart
  • Go to MyActivity-All Tab
  • Search with Request Id on MyActivity Page
  • Search with Order Id on MyActivity Page
  • Open Service Request having approvals
  • Go to News Feed Page
  • Search with Request Id on News Feed Page
  • Search with Order Id on News Feed Page
  • Go to MyStuff


Single user response times were captured for key actions for different types of Digital Workplace Catalog Admin users under no load at 100 ms latency.

 

ApplicationType of UserPageAction
BMC Digital Workplace Catalog administration consoleAdminLogin
  • Login into Admin Console
  Services
  • Go to Services

  • Search Service

  • Go to Publish Tab

  • Unpublish a Service - Submit

  • Delete Service - Delete

  • Enter Details and Create New Service

  • Save Service

  • Submit Service For Approval

  • Pending Tab

  • Approve and Publish Service

  • Create Bundle

  • Save Bundle

  • Approve and Publish Bundle

  Categories
  • Go to Categories

  • Create New Category

  • Delete Category

  Entitlements
  • Go to Entitlements (Virtual MarketPlaces)

  • Create New Virtual Market place

  • Add Attributes
  • Load Other Fields
  • Save Custom Groups
  • Loading of Users
  • Select and Add Users
  • Loading of Catalog Services

  User Roles
  • Go to User Roles
  • Click on Add User
  • Select Users and Add
  • Delete User
  Banners
  • Go to Banners
  • Published tab
  • Enter Name and Create Banner
  • Publish Tab
  • Archive Tab
  Templates
  • Go to Templates
  • Save Templates

 

Workload

The nominal workload environment was defined by the distribution of concurrent users and transaction rates among the test scenarios. This workload was used as the baseline for consistent benchmarking of the performance and scalability of the BMC Digital Workplace Catalog application.

The following table describes the workload distribution for BMC Digital Workplace Catalog test scenarios:

 Table

Workload distribution for BMC Digital Workplace (DWP) Catalog


Digital Workplace End User scenario

Percentage of total concurrent users

Transaction rate (per user per hour)

Browsing Catalog

30%

6

Create Native Digital Workplace Catalog Service Request

10%

3

Create Remedy SRM Digital Workplace Catalog Service Request (via Remedy Connector)


10%3
Create Native Digital Workplace Catalog Bundle Request10%3

Shopping Cart - Rate/Review and Create Native DWP Catalog Service Request

10%

2

Browsing  My Activity and News Feed Page

25%

2

My Stuff5%2

Digital Workplace Catalog Admin scenario

Percentage of total concurrent users

Transaction rate (per user per hour)

Create New Service offering

2% of DWP Catalog Total End users

2

The following table describes the projected executions for BMC Digital Workplace Catalog with given concurrent users in an hour

 Table

BMC Digital Workplace Catalog executions

Digital Workplace End User scenario

No of Users

Browsing Catalog

150

Create Native Digital Workplace Catalog Service Request

50

Create Remedy SRM Digital Workplace Catalog Service Request (via Remedy Connector)

50
Create Native Digital Workplace Catalog Bundle Request50

Shopping Cart - Rate/Review and Create Native DWP Catalog Service Request

50
Browsing  My Activity and News Feed Page125
MyStuff25

Digital Workplace Catalog Admin scenario

No of Users

Create New Service offering

10

 

Catalog Page Configuration

The following table summarizes Digital Workplace Catalog page configured during the test executions

 Table

BMC Digital Workplace Catalog Page Configuration

Section

No of Items/offerings

Native DWP Catalog Service offerings

100

Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to) - Small icons

29

Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to) - Large icons

189
Native DWP Catalog Bundle offerings8
Remedy SRM's400

Hero Banners

8
Feature Banners8
SRM Service offering (Imported via Remedy Connector)3
How to Resources20
Quick Links20

Data volume

The following table summarizes the base application data volume in the BMC Remedy AR System and Service Broker database prior to starting the tests:

 Table

Data volume for BMC Remedy AR System

Application

Description

Number of Entries

BMC Service Request Management

Application Object Template (AOT)

474

 

 

 

 

 

 

Process Definition Template (PDT)

491

Navigational Category

 17

Service Request Definition (SRD)

706

Entitlement Rules

 52

SRD for create Service Request with 6 questions mapped to 2 incident fields

 1

SRD for create Service Request with 6 questions but no mapping

 1

Service Requests

106946

BMC Service Request Management - Work Orders

Work Orders

 13865

BMC Incident ManagementIncidents 105189
BMC Change ManagementChange Requests 19306

BMC Problem Management

Problems

 10000

BMC Atrium CMDB and Foundation

Companies

 128

 

 

 

 

 

 

 

 

 

 

 

 

Site

 298

Org

 96

Support Groups

 94

Total End Users

5107

Total Support Users

 2316

Support Functional Roles

 12817

People Permission Groups

38492

CIs and Relationships (total)

 255358

Business Service CIs

 187

Assignment Configuration

 314

Service Targets

 1045

CIs attached to end user

 23628

BMC Knowledge Management

Knowledge Articles

 12072

 

The following table summarizes the DWP Catalog database data volume prior to starting the tests:

 Table

Data Volume for DDWP Catalog

Output

Number of Entries

Service Request

30356

Virtual Market Places

35
Service Review  

7210

Service Rating  

7214

Admin Users200
Asset Managers5
End Users10000
Workflows5270
Services11553
Categories145
Banners54
ServiceServiceCache13845
ServiceDay2Action806
ServiceTranslation1262


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