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System requirements

This page describes the platforms supported with this release of MyIT Service Broker.

Important

Review the product compatibility matrix for the latest, most complete information about currently supported platforms.

BMC support login credentials are required for you to access this information.

  1. Log in to Product Availability and Compatibility on the BMC website.
  2. Select BMC PRODUCT AND VERSION. Enter MyIT Service Broker and select the version.

On-demand SaaS configuration

MyIT Service Broker is released through BMC OnDemand as a SaaS application stack with the following configuration:

ApplicationVersionPurpose
MyIT Service Broker3.3.00+MyIT Service Broker application server
MyIT3.3.00+MyIT user request application

BMC Remedy IT Service Management (Incident, Change)

BMC Service Request Management

9.1 and later

Enables the following functions through the BMC Remedy service connector:

  • Submit service requests, work orders
  • Submit incidents
  • Submit change requests
  • Direct entry, retrieval, and update of any BMC Remedy application form

BMC Remedy IT Service Management requires an approval patch to integrate with MyIT Service Broker.

BMC Atrium CMDB9.1 and laterConfiguration management database
BMC Remedy Single-Sign On9.1 SP2 and laterUser authentication

When provisioning alongside an existing BMC Remedy On Demand environment, refer to the minimum compatible version column below:

ApplicationMinimum compatible version
BMC Remedy IT Service Management (Incident, Change)8.1 SP2
BMC Service Request Management
8.1 SP2
BMC Atrium CMDB8.1 SP2
BMC Remedy Single-Sign On9.1 SP2

On-premises installation configuration

Tip

To determine the required server configuration for your enterprise, see Sizing and scalability considerations.

MyIT Service Broker supports the following on-premises configurations:

Required components

Application or componentAdditional information

MyIT Service Broker application

  • Red Hat Enterprise Linux 6.5 or later
  • CentOS 6.5 or later

Application can be installed only on Linux servers.

Requires one of the following database options:

  • Oracle
  • Microsoft SQL Server
Database option: Oracle
  • Version 11.2.04+

Both the application and database may run on the same Linux server, or separate servers.

Notes

Database option: Microsoft SQL Server:
  • 2008 R2
  • 2012 R2
  • 2014 R2

The database requires a separate Microsoft Windows server.

Microsoft SQL Server on Linux has not been tested.

Oracle Java Runtime Environment (JRE)

  • Version 1.8 (64-bit or 32-bit)

If Java is not installed on the application server, Oracle JRE 1.8 is installed with the application. If Java is installed on the server then set appropriate attributes in the options.txt file.

Note

Oracle Java is required. OpenJDK does not support the application's image processing library.


MyIT 3.3 installed on:

  • Windows
  • Linux

MyIT user request application.

See MyIT 3.3 for more details.

BMC Remedy IT Service Management (Incident, Change) 8.1 SP2 and later

BMC Service Request Management 8.1 SP2 and later

Enables the following functions through the BMC Remedy service connector:

  • Submit service requests, work orders
  • Submit incidents
  • Submit change requests
  • Direct entry, retrieval, and update of any BMC Remedy application form

BMC Remedy IT Service Management requires an approval patch to integrate with MyIT Service Broker.

(Optional) BMC Remedy Single-Sign On 9.1 SP2 and later

Configuration Management Database service connector.

Additional integration implemented in the application for imported service requests mapped to requestable offerings.

(Optional) BMC Atrium CMDB 9.1 and later

Configuration Management Database service connector.

Additional integration implemented in the application for imported service requests mapped to requestable offerings.

(Optional) BMC HR Case Management 4.7 and later
Human Resources Case Management software solution.
(Optional) Microsoft Active Directory (LDAP)Active Directory service connector.

Additional license requirements

You will also need valid licenses for the external systems that you will integrate through service connectors. For more information, see Installed service connectors.

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Comments

  1. Paul Seager-smith

    Please note that MyIT SB 3.3 seems to need nearly 20GB of space in /tmp and it is not currently possible to change the tmp dir location. I ended up creating a symbolic link from another partition to /tmp.

    This requirement should be added to the docs.

    Jan 03, 2017 08:31
    1. Tony Chung

      These requirements are explicitly described in Example options.txt file, as this is closer to where the user should be looking at it. Should this note be included elsewhere as well?

      Jan 03, 2017 03:57
    1. Tony Chung

      Good news! The Patch 1 release removes the /tmp folder space requirement! I am updating the official documentation to detail this.

      Mar 16, 2017 05:24