System requirements
This page describes the platforms supported with this release of MyIT Service Broker.
Important
Review the product compatibility matrix for the latest, most complete information about currently supported platforms.
BMC support login credentials are required for you to access this information.
- Log in to Product Availability and Compatibility on the BMC website.
- Select BMC PRODUCT AND VERSION. Enter MyIT Service Broker and select the version.
On-demand SaaS configuration
MyIT Service Broker is released through BMC OnDemand as a SaaS application stack with the following configuration:
| Application | Version | Purpose |
|---|---|---|
| MyIT Service Broker | 3.3.00+ | MyIT Service Broker application server |
| MyIT | 3.3.00+ | MyIT user request application |
BMC Remedy IT Service Management (Incident, Change) BMC Service Request Management | 9.1 and later | Enables the following functions through the BMC Remedy service connector:
BMC Remedy IT Service Management requires an approval patch to integrate with MyIT Service Broker. |
| BMC Atrium CMDB | 9.1 and later | Configuration management database |
| BMC Remedy Single-Sign On | 9.1 SP2 and later | User authentication |
When provisioning alongside an existing BMC Remedy On Demand environment, refer to the minimum compatible version column below:
| Application | Minimum compatible version |
|---|---|
| BMC Remedy IT Service Management (Incident, Change) | 8.1 SP2 |
| BMC Service Request Management | 8.1 SP2 |
| BMC Atrium CMDB | 8.1 SP2 |
| BMC Remedy Single-Sign On | 9.1 SP2 |
On-premises installation configuration
Tip
To determine the required server configuration for your enterprise, see Sizing and scalability considerations.
MyIT Service Broker supports the following on-premises configurations:
Required components
| Application or component | Additional information |
|---|---|
MyIT Service Broker application
| Application can be installed only on Linux servers. Requires one of the following database options:
|
Database option: Oracle
| Both the application and database may run on the same Linux server, or separate servers. Notes
|
Database option: Microsoft SQL Server:
| The database requires a separate Microsoft Windows server. Microsoft SQL Server on Linux has not been tested. |
Oracle Java Runtime Environment (JRE)
| If Java is not installed on the application server, Oracle JRE 1.8 is installed with the application. If Java is installed on the server then set appropriate attributes in the Note Oracle Java is required. OpenJDK does not support the application's image processing library. |
MyIT 3.3 installed on:
| MyIT user request application. See MyIT 3.3 for more details. |
BMC Remedy IT Service Management (Incident, Change) 8.1 SP2 and later BMC Service Request Management 8.1 SP2 and later | Enables the following functions through the BMC Remedy service connector:
BMC Remedy IT Service Management requires an approval patch to integrate with MyIT Service Broker. |
| (Optional) BMC Remedy Single-Sign On 9.1 SP2 and later | Configuration Management Database service connector. Additional integration implemented in the application for imported service requests mapped to requestable offerings. |
| (Optional) BMC Atrium CMDB 9.1 and later | Configuration Management Database service connector. Additional integration implemented in the application for imported service requests mapped to requestable offerings. |
| (Optional) BMC HR Case Management 4.7 and later | Human Resources Case Management software solution. |
| (Optional) Microsoft Active Directory (LDAP) | Active Directory service connector. |
Additional license requirements
You will also need valid licenses for the external systems that you will integrate through service connectors. For more information, see Installed service connectors.
Comments
Please note that MyIT SB 3.3 seems to need nearly 20GB of space in /tmp and it is not currently possible to change the tmp dir location. I ended up creating a symbolic link from another partition to /tmp.
This requirement should be added to the docs.
These requirements are explicitly described in Example options.txt file, as this is closer to where the user should be looking at it. Should this note be included elsewhere as well?
Good news! The Patch 1 release removes the /tmp folder space requirement! I am updating the official documentation to detail this.