This version of the documentation supports the 3.3 version of BMC Digital Workplace Advanced. Click here to view the documentation for the current version.

Importing service catalog items

Service catalog administrators and internal service suppliers can populate a service catalog with items from external systems. The Catalog Queue lists the service connectors which contain items that you can import into the service catalog.

Before you begin

MyIT Service Broker imports service details in order to complete the catalog profile. The service connector provides the data interfaces to fulfill service requests through the external system.

  • A service connector with importable catalogs must be installed and configured.
  • An appropriate service type template must be available to map to the required fields.
  • (Optional) A fulfillment workflow has been created to attach to the item during import.


When you import a service from an external system, you must attach a workflow before you publish the service, so that requests for the service can be fulfilled. Some connectors follow a pattern, so that a workflow that you create for use with one service can be used with multiple services.

To import services from external systems

The process to import services from external systems through a service connector is generally the same. However, you may be asked to provide additional information, or perform additional steps, depending on the capabilities supplied through the integrating connector.

Not every service connector contains items that can be imported. The following image shows the difference, by comparing the Service Connectors (Services > Connectors) and Catalog Queue (Import) pages.

To import services through a service connector:

  1. Go to Import (Catalog Queue).
  2. Select a connector with a catalog of importable items, and then click Catalog Import Options.
  3. Select the item or items to import, and then click Configure.
  4. Select a template, and then click Profile Details.
  5. Map the connector information fields to the template fields.
    Click Preview item to test the appearance.
  6. If the Workflow configuration option appears below Profile Details, then you must choose or create a workflow and question set that will be used to fulfill requests for this service.

    You can also attach a workflow and question set after you import the service. For more information, see Workflows.

  7. Click Queue for Import.

  8. Click Import Item to complete the import.
    Imported service catalog items are created in Pending status, and without a version.

When importing services from BMC Remedy IT Service Management

When importing services from BMC Service Request Management through the Remedy connector, note the following:

  • You must not attach a workflow during the import process. MyIT Service Broker will generate and attach a workflow to fulfill the service.
  • You can choose to retain the generated workflow, or attach a new or existing workflow that runs the generated workflow using Call Activity.

  • You must entitle services to users through virtual marketplaces, because the entitlement details are not imported from BMC Service Request Management.

Importing categories from external systems

You can import one or more categories from an external system. When you import categories and their subcategories, MyiT Service Broker shall retain the category and subcategory structure. You could also choose to import a single subcategory as a main level category.

For information about this process, see Service categories.

Importing services exported from another MyIT Service Broker system

You may be interested in copying services from one MyIT Service Broker system into another.

For information on this process, see Copying services from another system.

Updating service catalog item details

After you have imported the service catalog items, refer to the following pages to prepare the services for release.

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