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Frequently asked questions for the BDSSA licensing hotfix

This section provides answers to frequently asked questions (FAQ) about BDSSA license hotfix.

 How do I determine the number and type of BDSSA licenses I have purchased?

Contact your BMC Account representative or BMC Customer Support.

 How do I determine the number and type of BDSSA licenses I am currently using?

Log on to BDSSA as a reports administrator (for example, a member of GlobalReportAdmins) and generate the Product Usage Report (Public Folders > Dashboard > Product Usage Report) which lists all consumed BDSSA licenses in the environment.

 What functionality will I not be able to use after applying the hotfix?

Applying the hotfix disables the IBM Cognos Administration link in BDSSA and the following Reports Administration capabilities will no longer be available to any BDSSA user:

In order for you to continue to perform the above functions, contact BMC Customer Support who will provide you with a single, restricted use, BI Web Administrator user who will continue to have rights to the IBM Cognos Administration activities.

 If I need access to some of the disabled reporting features, how do I get that access back?

Contact BMC Customer Support who will provide you with a single, restricted use, BI Web Administrator user who will continue to have rights to the IBM Cognos Administration activities.

 How do I preserve access to the reports for a user that will not be granted a license?

If you want to retain a report saved in the private My Folders folder for these users, perform the following steps:

  1. Log on to BDSSA as the user that will not be granted a license.
  2. Create a new folder under the Public Folders tab.
  3. Move the reports you want to save from My Folders to the newly created folder in Public Folders.
 If I do not grant a license to a user, is that user and their data deleted from BDSSA after applying the hotfix?

No, the user data and account will not be deleted from the BDSSA_PORTAL database. If you decide to re-assign licenses or purchase additional licenses, all of the user's private My Folder data will still be present.

 If I use the BLAdmin or RBACAdmin accounts to log in and use BDSSA, what should I do since these accounts will be permanently disabled?

Before applying the licensing hotfix, you should log on to BDSSA as these users and move any private My Folders reports into a location in Public Folders and disable any scheduled reports.

 If I purchase additional BDSSA licenses or want to change the license allocation, how do I do that?

Update the cognos_reference_license_sync.csv file with the updated license allocation and run the manage_cognos_capabilities utility.

 How do I assign a BDSSA license to a newly created BSA user?

Perform the following steps:

  1. Add the BSA user to a RBAC role that has the desired BDSSA authorization.
  2. Run the ETL.
  3. Update the cognos_reference_license_sync.csv file with the new user and license allocation.
  4. Run the manage_cognos_capabilities utility.
  How to disable schedules of disabled users?

Perform the following steps:

  1. Reallocate a license from an existing user to the user with the scheduled report in the cognos_reference_license_sync.csv file
  2. Run the manage_cognos_capabilities utility.
  3. Login to BDSSA as the user with the scheduled report
  4. Disable the schedule.
  5. Logout of BDSSA.
  6. Assign the license back to the original user in the cognos_reference_license_sync.csv file.
  7. Run the manage_cognos_capabilities utility.
 How do licenses apply if I have multiple BDSSA installations?

The licenses are aggregated across the BDSSA instances.  If you have five viewers in BDSSA instance 1 and five viewers in BDSSA instance 2, then you need to purchase a total ten viewer licenses.

 How do the licenses apply if I have multiple BSA sites for a single BDSSA instance?

Irrespective of the number of TrueSight Server Automation (or BSA) sites, the license count remains the same. The licenses apply to users in the BDSSA instance across any TrueSight Server Automation (or BSA) sites.  If you have five viewers in TrueSight Server Automation (or BSA) instance 1 and five viewers in TrueSight Server Automation (or BSA) instance 2, then you need a total ten viewer licenses.

 How do I upgrade to a new BDSSA version after applying the hotfix?

Upgrade to the new BDSSA version (for example, from BDSSA 8.8 to BDSSA 8.9), and then apply the hotfix for BDSSA 8.9.

 Does the hotfix conflict with any of the enablement patches?

No, the hotfix does not conflict with any of the enablement patches for 8.9.x. The hotfix can be applied before or after applying one of the enablement patches.  You do not need to re-apply the hotfix if an enablement patch is applied after applying the hotfix.

 If I have reports created in My Folders for users that have been disabled, how can I access their reports?

Perform the following steps:

  1. Reallocate a license from an existing user to the user with the scheduled report in the cognos_reference_license_sync.csv file.
  2. Run the manage_cognos_capabilities utility.
  3. Log on to BDSSA as the user with the scheduled report.
  4. Move the desired reports from the private My Folders into a Public Folders location.
  5. Logout of BDSSA.
  6. Assign the license back to the original user in the cognos_reference_license_sync.csv file.
  7. Run the manage_cognos_capabilities utility.
 If I am using BDSSA with BSA 8.5 Service Pack 1 or 8.6, what should I do?

Perform the following steps:

  1. Upgrade to BDSSA 8.7 as it supports BSA 8.6 and 8.5 Service Pack 1.
  2. Apply the BDSSA licensing hotfix for 8.7 version. For information about how to apply the hotfix for 8.7 version, see Downloading and applying the BDSSA licensing hotfix.
 How do I add a site after applying the hotfix?

Perform the following steps:

  1. Add the TrueSight Server Automation (or BSA) site.
  2. Assign users in the new site to RBAC roles with reporting authorizations.
  3. Run the ETL.
  4. Generate the fetch file.
  5. Update the sync file with the users from the new site you wish to grant licenses.
  6. Run the manage_cognos_capabilities utility with -s option.

 Will I be able to modify database connection information and configuration data?

Yes, you can change the database connection information on the reports server when the database instance moves from one server to another. For information about how to update the database connection, see Moving database instance from one server to another.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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