Troubleshooting
The following topics provide information and workarounds for problems that you might encounter.
| Topic | Description |
|---|---|
| Troubleshooting the configuration | Contains topics that provide information related to troubleshooting problems during configuration. |
| Working with logs | Lists the log files associated with BMC Decision Support for Server Automation. |
| Agent log errors | Lists errors that you might encounter when working with agent logs, along with suggested solutions to those errors. |
| Portal access errors | Contains topics that provide information about troubleshooting issues related to the BMC Decision Support for Server Automation portal logon process. |
| ETL run issues | Contains topics that provide information about troubleshooting the extract, transform, and load (ETL) run issues. |
| Reporting issues | Provides information about issues that you might encounter when working with reports. |
| Archival job fails on Oracle | Lists the error that you might encounter when running the archival job on Oracle. |
| Unusable indexes in the reports data warehouse | Lists the workaround that you can follow when product performance is impacted by the unusable indexes in the reports data warehouse. |
| Support information | Contains information about how to contact Customer Support and the support status for this and other releases. |
Warning
Do not modify the following internal files. Some files are internal to the system and it is important to not modify their contents.
- auth-provider-config.properties
- files related to updating cognos (update_cognos)
- files related to process permissions
If you have any questions about modifying a file, consult BMC Customer Support.
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