Identifying a problem before it impacts service is critical to outage avoidance. BMC has extensive monitoring capabilities in place to proactively monitor performance for the production instances. BMC Helix Control-M is monitored by a dedicated NOC (Network Operations Center) backed up by an extensive suite of tools to ensure uptime.
You can monitor the state of your system from the BMC Helix Control-M status page at https://trust.controlm.com/#!/. You will need your tenant identifier as provided when you joined the service.