Control-M Communication Suite

Communication Suite enables you to automate business messaging and communication over Microsoft Teams, Slack, Telegram, and WhatsApp.

Control-M Communication Suite enables you to:

  • Send text messages through any of the supported communication  platforms.
  • Manage Communication Suite credentials in a secure connection profile.
  • Connect to any Communication Suite endpoint.
  • Integrate Communication Suite jobs with other Control-M jobs into a single scheduling environment.
  • Monitor the status, results, and output of Communication Suite jobs in the Monitoring domain.
  • Attach an SLA job to your Communication Suite jobs.
  • Introduce all Control-M capabilities to Control-M for Communication Suite including advanced scheduling criteria, complex dependencies, Resource Pools, Lock Resources, and variables.
  • Run 50 Communication Suite jobs simultaneously per Agent.

Control-M Communication Suite Compatibility

The following table lists the prerequisites that are required to use the Communication Suite plug-in, each with its minimum required version.

Control-M Application Integrator9.0.20.200
Control-M Web9.0.20.200
Control-M Automation API9.0.20.250

Control-M Communication Suite is supported on Control-M Web and Control-M Automation API, but not on Control-M client.

To download the required installation files for each prerequisite, see Obtaining Control-M Installation Files.

Setting up Control-M Communication Suite

This procedure describes how to deploy the Communication Suite plug-in, create a connection profile, and define a Communication Suite job in Control-M Web and Automation API.


Integration plug-ins released by BMC require an Application Integrator installation at your site. However, these plug-ins are not editable and you cannot import them into Application Integrator. To deploy these integrations to your Control-M environment, you import them directly into Control-M using Control-M Automation API.

Before You Begin

Verify that Automation API is installed, as described in Automation API Installation.


  1. Create a temporary directory to save the downloaded files.

  2. Download the Web Services SOAP plug-in from the Control-M Communication Suite download page in the EPD site.

  3. Install the Communication Suite plug-in via one of the following methods:
    • (9.0.21 or higher) Use the Automation API Provision service:
      1. Log in to the Control-M/EM Server machine as an Administrator and store the downloaded zip file in the one of the following locations (within several minutes, the job type appears in Control-M Web):
        • Linux: $HOME/ctm_em/AUTO_DEPLOY
        • Windows: <EM_HOME>\AUTO_DEPLOY
      2. Log in to the Control-M/Agent machine and run the provision image command, as follows:
        • Linux: ctm provision image COM_plugin.Linux
        • Windows: ctm provision image COM_plugin.Windows
    • ( or lower) Use the Automation API Deploy service, as described in deploy jobtype.
  4. Create a Communication Suite connection profile in Control-M Web or Automation API, as follows:
  5. Define a Communication Suite job in Control-M Web or Automation API, as follows:


To remove this plug-in from an Agent, follow the instructions in Removing a Plug-in. The plug-in ID is COM032023.

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