User goals and features

The Service Assurance for CSP application provides critical and intelligent Service Assurance solutions that the Communication Service Providers require for running their business.

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Roles and permissions

Getting started

The following table explains the goals and the features for the Service Assurance for CSP application.

Goals	Features	References
Trouble Ticket Management	Creating trouble tickets Creating and managing impact records Calculating and managing the priority Manual and automated assignment of tickets Manual and (limited) automated assignment of related parties Notifications Manual or automated resolution of trouble tickets Manual or automated closure of trouble tickets	Trouble tickets Creating and working on trouble tickets
Dynamic Service Level Management	OLA and SLA attachment and management based on parent and child records Viewing the SLA bar for a trouble ticket Viewing the SLAs for trouble tickets Prioritizing trouble tickets based on the SLA	SLA and OLA Managing progress on SLAs
Work Order Management	Creating work orders Editing and updating work orders Attaching work orders to trouble tickets	Work orders Creating and working on work orders
Ability to manage and integrate with field services	Assigning work orders to field service agents Working with field service agents to close work orders and trouble tickets	Creating and working on trouble tickets Creating and working on work orders
Capture inventory from inventory systems	Enrichment of resource/service data from DSM Enrichment of location data from DSM
Support the TM Forum Open Digital Architecture and the APIs that are defined as a part of the TM Forum	Supporting TMF API and ODA standards for essential ecosystem integrations required for the CSP market success Collaborating with TM Forum in its path to help drive digital transformation as CSPs continue their journey to becoming an Autonomous Digital Enterprise	Creating or updating trouble tickets by using REST API

User goals and features

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