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["IN PLACE UPGRADE CUSTOMER ENVIRONMENT"]
[]
["Sr No","Tasks","Start Date","End Date","Estimate","Status","AI Owners","Comments"]
[null,"In-Place upgrade (before here)"]
["Step 0 (2 days)","Before you begin"]
[null,"Start with a clean upgrade environment by deleting DSO Pending, Invalid Workflow."]
[null,"Make sure that you have access to all VMs and databases."]
[null,"Collect all productregistry.xml and installedconfiguration.xml files from your previous installation. "]
[null,"Make sure that you have access to all the necessary client tools – BMC Remedy Development Studio, BMC Remedy Migrator and licenses, BMC Atrium Orchestrator Development Studio, and Best Practice Conversion Utility (BPCU) Tool and overlay hash files."]
[null,"Customization Documents get AO content details"]
[null,"Make sure that you understand VM snapshot process and its limitations."]
[null,"Make sure that you understand the database backup and restore process."]
[null,"Collect all application administrator and end-user credentials and ports."]
[null,"Collect the list of parameters that you changed for performance tuning."]
[null,"Merge 2 AR System servers into 1 AR System server"]
[null,"Update customer range field IDs"]
[]
[]
[]
[]
[]
[]
[]
["Step 1 (3 days)","Upgrade the CLM stack in the following order."]
[null,"Launch install planner and preanalyze + integrate the current products."]
[null,"BSA"]
[null,"Upgrade the RSCD Agent on the vCenter."]
[null,"Upgrade the VM template"]
[null,"Execute the Distribute Config Objects job in the BMC Server Automation Console."]
[null,"AO - CDP"]
[null,"E-AR (Set the Oracle redo log to 1 GB.)"]
[null,"Use BPCU to create Granular and View overlays in BMC Service Request Management to preserve your customizations."]
[null,"E-AtriumCore (Disable SLM and Escalations and restore them after SRM Upgrade)"]
[null,"E-SRM "]
[null,"E-AR Post Install"]
[null,"C-AR"]
[null,"C-AtriumCore"]
[null,"C-AR Post Install"]
[null,"E-DSO"]
[null,"C-DSO"]
[null,"Mid Tier"]
[null,"Atrium Core - Web Registry Components"]
[null,"BBNA (Set Oracle Open_Cursor to 600 for BNA database)"]
[null,"Cloud Database Extensions"]
[null,"Cloud Platform Manager"]
[null,"Cloud Portal AR Extensions"]
[null,"Migrating data for the cloud core components"]
[null,"Data migration"]
[]
[]
["Downtime required (5 days for Steps 2-3)",null,null,null,null,null,null,"Downtime required (3 days for Steps 2-6). No estimates for customization. UAT is considered as standard 3 days procedure"]
["Step 2","Port the customizations."]
[null,"Take snapshot #1 of all the VMs"]
[]
["Step 3","Run CLM Migration"]
[]
["Step 4","Perform a sanity check of your upgraded environment."]
[]
["Step 5","Revert the upgraded VMs to snapshot #2."]
[null,"Verify that the customizations are present and fix any issues."]
[]
["Step 6","Complete User Acceptance Testing (UAT)."]
[]
["Step 7","Go Live! "]