Configuring and viewing email notifications

As a cloud user, if you provision a service offering instance (SOI) and the instance fails, there is no way to locate at which step the service offering instance failed or even rectify the error and restart the SOI. In previous releases, as a cloud administrator, if an SOI failed, an end user would notify you of the SOI failure, but there was no automated notification that immediately alerted you about the failure. You would troubleshoot the issue by deciphering the logs and look for the exact root cause of the failure.

Now, in the Configuration workspace of BMC Cloud Lifecycle Management, you can enter the email addresses of a cloud administrator or a group of administrators to notify them about SOI provisioning failure. This group of administrators receives automatic email notifications whenever the SOI provisioning fails. (The notifications can be sent only for SOI provisioning failures.) The email provides detailed steps about how and at what stage the SOI provisioning failed. A hyperlink in the email notification points the cloud administrator to the Troubleshooting menu on the BMC Cloud Lifecycle Management – My Cloud Services console. 

This topic includes the following sections:

The following BMC Communities video (6:08) demonstrates the information discussed in this topic.

 https://youtu.be/tAqpMCL9S3M

To configure email notifications for a cloud administrator

1. Log on to the BMC Cloud Lifecycle Management Administrator Console.
2. Click the vertical Workspaces menu at the left and select Configuration.
3. Click the Notifications tab.
    

4. In the SMTP Server Configuration area, enter the information as described in the following table to configure SMTP server connection.
   

   Field	Description
   SMTP Host Name	The host name of your SMTP server
   SMTP Port	The port on which your SMTP server
   Sender's Email Address	The email address of the sender from whose account the email notifications are sent
   SMTP Authentication	Specifies whether to authenticate the connection to the SMTP server
   SMTP User Name	The user name required to log on to the SMTP server
   SMTP Password	The password that corresponds to the user name
   Use TLS encryption	Specifies whether to use TLS encryption to establish a secure connection

5. In the Admin Notifications area, enter the information as described in the following table to configure administrators to receive email notifications.
   

   Note

   You can specify any valid email address and the user would receive the email notifications for service offering instance provisioning failures. However, to access the BMC Cloud Lifecycle Management console to view more information about the failure or to remediate the root cause for the provisioning failure, the user should be a cloud administrator.

   Field	Description
   Send Notifications For	Currently, you can only configure email notifications for service offering instance provisioning failures. By default, the Service Provisioning Failures check box is selected.
   To	Email addresses of administrators whose names should be marked in the To field when the email is sent. You can specify multiple comma-separated email addresses.
   CC	Email addresses of administrators whose names should be marked in the CC field when the email is sent. You can specify multiple comma-separated email addresses.
   BCC	Email addresses of administrators whose names should be marked in the BCC field when the email is sent. You can specify multiple comma-separated email addresses.

6. Click Save.
   The details are saved and the Save button is disabled. If you make any changes and click Revert to Save, the changes are not saved.  

Viewing email notifications

The following figure shows a sample email notification a cloud administrator might receive. 

Components of the email proactive notifications

After viewing the possible causes for the service offering instance provisioning failures, you can click the troubleshooting link in the email and retry provisioning service offering instances.