CLM installation log files
This reference topic provides a consolidated list of all the installation log files for BMC Cloud Lifecycle Management. These log files are useful for troubleshooting.
A typical installation directory is <Drive>\Program Files\BMC Software on Microsoft Windows or /opt/bmc on UNIX and Linux.
Component | Log file | Location |
---|---|---|
BMC Cloud Lifecycle Management installation program | planner_install_log.txt The BMC Cloud Lifecycle Management log file for the installation program. This log file records all installer activities during the entire solution installation. See Tracking installation progress. | Created under the temporary directory on the installer host. Windows: %temp% Linux: /tmp |
ProductRegistry.xml Stores list of Products installed on the host | Windows: C:\Windows Linux: /opt/bmc | |
PlannerInstalledConfiguration.xml Stores state of Planner Installation | <plannerInstallDirectory> | |
BMC Cloud Lifecycle Management preanalyzer | preanalyzer.log The BMC Cloud Lifecycle Management log file for the installation preanalyzer. This log file records the environment analysis activities performed before installing or upgrading Cloud LifeCycle Management. See Launching the installer and pre-analyzing your environment. | <plannerInstallDirectory>/planner/logs <planner_installer>/Disk1/ |
preanalyzer_report.html Stores results of PreAnalyzer run | <plannerInstallDirectory>/reports | |
ProductConfig.properties Stores input details for PreAnalyzer | <planner_installer>/Disk1/files/preanalyzer | |
Platform Manager | Capture all logs under ..\Platform_Manager\Logs, especially: csm.log The BMC Cloud Lifecycle Management log file for the Platform Manager. | <installDirectory>\BMC Cloud LifeCycle Management\Platform_Manager\Logs |
BMC Cloud Lifecycle Management Core components | All Cloud_DB and Cloud_Portal logs | ...\BMCCloudLifeCycleManagement\Cloud_DB\extensions\clm\public\schema\Logs ...\BMCCloudLifeCycleManagement\Cloud_DB\extensions\clm\private\schema\Logs ...\BMCCloudLifeCycleManagement\Cloud_DB\extensions\clm\private\dso\Logs ...\BMCCloudLifeCycleManagement\Cloud_DB\extensions\clm\private\logic\Logs ...\BMCCloudLifeCycleManagement\Cloud_DB\extensions\clm\public\dso\Logs ...\BMCCloudLifeCycleManagement\Cloud_DB\extensions\clm\public\schema\Logs ...\BMCCloudLifeCycleManagement\Cloud_Portal\plugin\arplugin.log
|
Enterprise BMC Remedy AR System server (AR System server) | arerror.log Starting with BMC Remedy AR System 8.1 Service Pack 2, Full Text Search (FTS) errors are recorded in a single location, the arerror.log file. See AR System server logging in the BMC Remedy Action Request System online technical documentation. | <installDirectory>\AR System\ARServer\Db |
arplugin.log The AR System plug-in server log file. This file is generated when the Java plug-in server starts. | <installDirectory>\AR System\ARServer\Db | |
armonitor.log The AR monitor configuration file, which contains the commands that the armonitor binary executes. | <installDirectory>\AR System\ARServer\Db | |
arfilter.log The AR filter log file shows all of the filters that were checked during an operation. If a filter was executed, the log also provides a list of the operations performed. By default, the log file is named arfilter.log. | <installDirectory>\AR System\ARServer\Db | |
Mid Tier | All Mid Tier logs, especially: arsystem_install_log | <installDirectory>\ARSystem\ <installDirectory>\ARSystem\midtier\logs |
Atrium Core Web Services | All Atrium Core Web Services logs | <installDirectory>\Atrium Web Registry\Logs |
Cloud Portal Web Application | clmui_install_log.txt | ..\CloudPortalWebApplication\tomcat\logs ..\CloudPortalWebApplication\tomcat\webapps\clmui\WEB-INF\classes\config.properties |
BMC Self-Check Monitor | selfchecker_install_log.txt | %temp% directory ..\Selfchecker\tomcat\logs |
Cloud AR System server | Reconciliation Engine log (arrecond.log) For additional information see the Working with logs and Reconciliation Engine error messages topics in the BMC Atrium Core online technical documentation. | <installDirectory>\AtriumCore\Logs
|
AR System Maintenance Tool For additional information see the Getting started with BMC Atrium Core Maintenance Tool topic in the BMC Atrium Core online technical documentation. | <installDirectory>\ARSystem\arsystem
| |
BMC Server Automation server | appserver.log Log file for the BMC Server Automation Application Server. See Controlling Application Server logging in the BMC Server Automation online technical documentation. | <installDirectory>/NSH/br/ |
rscd.log Log file for the BMC Server Automation agent. See Controlling RSCD agent logging in the BMC Server Automation online technical documentation. | <installDirectory> | |
job_deployment_hostname.log The log file for the Application Server instance of type Job, created by default by the BMC Cloud Lifecycle Maintenance installation program. | <installDirectory>/NSH/br/ | |
config_deployment_hostname.log The log file for the Application Server instance of type Job, created by default by the BMC Cloud Lifecycle Maintenance installation program. | <installDirectory>/NSH/br/ | |
BMC Network Automation server | BCA-Networks.log The BMC Network Automation application server log files. See Understanding application server log files in the BMC Network Automation online technical documentation. | ...\BCA-Networks-Data\log |
BMC Atrium Orchestrator | grid.log The grid.log is the most important log file that BMC Atrium Orchestrator generates, and is used for troubleshooting CDP issues, adapter issues, and BMC Atrium Orchestrator Development Studio issues. The grid.log file is created shortly after the peer is started for the first time. For more information about logging in BMC Atrium Orchestrator, see the Understanding the log files in the BMC Atrium Orchestrator online documentation. | AO_HOME/tomcat/logs |
processes.log Contains logging generated by BMC Atrium Orchestrator workflows. | AO_HOME/tomcat/logs | |
repository.log Contains logging information for the BMC Atrium Orchestrator repository. | AO_HOME/repository/logs | |
rsso.0.log localhost.<timestamp>.log Contains logging generated during configuring or using Remedy Single Sign-On with BMC Cloud Lifecycle Management. | <endUserPortalInstallDirectory>/bmc/CloudPortalWebApplication/tomcat/logs |
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