Using the Activity Log
This topic provides the following information about viewing and using the Activity Log.
The Activity Log page shows activity records based on the logged on user. For example, a cloud administrator can view the activity log for all the resources submitted by any users. A tenant administrator can view activity logs for all resources in a tenant. A cloud end user can access the activity log only for those resources that the end user owns or shares with a team. If a cloud end user no longer shares a resource, the future activity logs for the resource are not displayed in the Activity Log for the user. When any of the resources fail, the icon color changes to orange. For failed actions, as a cloud administrator, you can click the Troubleshooting information link for understanding the root cause, download logs, or perform troubleshooting actions.
To know what an icon represents on the My Cloud Services Console, hover your cursor over the icon.
While the action for a resource is pending, the other actions are disabled. For example, if you are synchronizing a service, unless the synchronize action is complete, the other actions for the service (such as Start Service, Decommission Service and so on) are disabled.
You can use the search field to find specific resources you have requested. You can also use the Filter list in the left panel to list all of your resources (the default selection), only those that have completed provisioning, and so on. The Filter list changes based on the resource you select.
When you click More for more information about any failed activity, a transaction ID is displayed, which can help the user investigate the reasons for failure.
Viewing the Activity Log
The Activity Log page lists user activities, such as if you submitted a request, the status of the request, whether it is successful or failed. This page also lists errors that have occurred on the resources that you requested.
To view the Activity Log
Log on to the new My Cloud Services Console.
By default, the My Cloud Services console appears with the Resource List on the My Resources tab.
Click the Click here for troubleshooting link in the email notification, which you receive (as a cloud administrator) for a failed service offering instance to view the Activity Log for the failed resources.
Click Activity Log.
You see all activities for all resources and their status.
To identify the status of the resource and what each icon denotes, see the following table.List of icons and their significance on the new My Cloud Services Console
Icon Description Service Action Team modifications Monitoring rules - Service Health notifications Monitoring rules - Service Health remediation activity Software Container View Application Container View Action is completed successfully. You can click the icon to view the details. Action is in progress
For example, 25 indicates that 25 percent action is in progress.
Action failed Pending If an action is complete, the state changes to reflect the new state. However, if this state continues for some time, the status can be Pending for Administrator approval.
- To view individual activity logs for a resource, from the Resource List, click the Name of the resource and then click Activity Log.
Using the Activity Log
As a cloud end user, you can view status of the resources that you own such as for service offering instances, servers, storage, and users.
As a cloud administrator, you can use the Activity Log to perform the following activities:
- Download logs for troubleshooting failed resources
- Retry provisioning failed service offering instances
Removing entries from the Activity Log
The following BMC Communities video (3:09) describes how cloud and tenant administrators can use a REST call to clean out the activity log entries that are older than a specific date. See also Action prune request.