Support information

This topic contains information about how to contact Customer Support and the support status for this and other releases.

Contacting Customer Support

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central Open link

. You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Support status

As stated in the current BMC Product Support Policy Open link

, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy Open link

.

To view the support status for this release, see the BMC Cloud Lifecycle Management Support page .

Proactive notifications

Subscribe to proactive notifications in the My Support Profile section of the Customer Support site. Proactive notifications update you when hot fixes, patches, and other information is available.

Electronic Product Distribution

You can download BMC Cloud Lifecycle Management installation files at the Electronic Product Distribution site.

Escalating to Customer Support

For escalations regarding an ongoing issue and for questions about the support process, you can contact the Customer Support manager directly. Contact information is in the signature of emails that are sent by the Customer Support staff currently working with you.