Flushing entitlement cache
Occasionally, you might need to flush entitlement cache (for example, when a service offering does not appear in the service catalog).
To flush entitlement cache
Log in to the Application Administration Console.
Click the Custom Configuration tab.
Select Service Request Management > Entitlement > Entitlement Management.
Under Other Functions, click User Validation.
Click Flush Entitlement CACHE.
The following video (1:30) demonstrates these steps.