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Extending change integration for storage


Support for integrating BMC Cloud Lifecycle Management with BMC Remedy OnDemand has been discontinued and will be removed fully in the next service pack release planned in 2018. BMC is no longer providing support for this integration.

Complete the following procedures to create new storage operator actions and then create a Change template mapping with the new actions.

Creating new storage operator actions

  1.  a browser, open the CMF:OperatorActions_ChangeIntegration form.

  2. Create entries for the new operator actions. Enter the appropriate information in the following fields:
    • Action ID—Action Name
    • Action Class—OM Class
    • Op Name—Operation Name
    • Op Value—Operation Value
    • Display Name—Name displayed on the UI.
    1. Add the following actions:
      • Attach operator action
        • Action ID—SOI-attach storage

        • Action Class—Storage Connection

        • Op Name—attach

        • Op Value—1200

        • Display Name—Attach Storage

      • Detach operator action
        •  Action ID—SOI-detach storage
        • Action Class—StorageConnection

        • Op Name—detach

        • Op Value—1100

        • Display Name—Detach Storage

      • Decommission operator action
        • Action ID—SOI-decommission storage

        • Action Class—StorageResource  

        • Op Name—decommission

        • Op Value—1300

        • Display Name—Decommission Storage

    The values are populated in ITSM Configuration tab of the BMC Cloud Lifecycle Management Administration Console. 

Creating a Change template mapping

  1. Log in to the BMC Cloud Lifecycle Management Administration Console as a cloud administrator.

  2. Go to Workspaces > Configuration, and click the  ITSM Configuration tab.

  3. Register a valid ITSM provider.
    For more information, see Integrating with BMC Remedy ITSMIntegrating with BMC Remedy OnDemand, or Integrating with BMC Remedyforce. To register a different ITSM provider, contact BMC Professional Services. 

  4. To add a template mapping for a specific operator action, click the Add icon  in the Operator Action – Template Mapping section to open the Change Template Mapping dialog box.

  5. Select an action from the Operator Action Name drop-down list.

  6. Click Save.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.