Verifying Cloud Database Extensions installation

You can verify that the Cloud Database Extensions were installed successfully by using the following procedures.

To review installation log files

  1. If you just completed the installation and the installer prompts you to view the installation log, perform the following steps:
    1. Click View Log.
    2. Check the log file for SEVERE errors and import failures.
    3. Skip to step 4.
  2. Log on to the server that hosts Cloud Database.
  3. Navigate to each directory listed in the following table and check the specified log files for the errors described in the Action column.
    Within the path names specified in the table:
    • On Microsoft Windows, <installPath> is C:\Program Files\BMC Software\BMCCloudLifeCycleManagement.
    • On Linux, <installPath> is /opt/bmc/BMCCloudLifeCycleManagement.

      Directory

      Log file

      Action

      Windows:
      C:\Windows\Temp

      Linux:
      /tmp

      bmcclm_install_log.txt

      Verify that no SEVERE errors are reported in the log file.

      Windows:
      <installPath>\logs

      Linux:
      <installPath>/logs

      BMCCLMPrivateExtensionPostInstallInstallationTask.log
      BMCCloudLifeCycleManagementPreInstallInstallationTask.log
      PrivateExtensionsApplicationDependencyTask.log

      Verify that no import failures are reported in the log file.

      Windows:
      <installPath>\Cloud_DB\privateextensions\Logs

      Linux:
      <installPath>/Cloud_DB/privateextensions/Logs

      BMCCMDBExtensionLoader.log

      Verify that no import failures are reported in the log file.

      Windows:
      <installPath>\Cloud_DB\publicextensions\Logs

      Linux:
      <installPath>/Cloud_DB/publicextensions/Logs

      BMCCMDBExtensionLoader.log

      Verify that no import failures are reported in the log file.

      If no error messages were reported, the installation was successful and you can skip the procedure in this topic.

  4. For all error, (including SEVERE) messages, verify the entries in the SHARE:Application_Properties form.
  5. If a SEVERE error message was reported, additionally perform the steps documented in the Resolving product installation issues on target hosts topic.

To verify entries in the SHARE:Application_Properties form

  1. In a web browser, enter the following URL:
    http://<hostName>:8080/arsys/forms/<serverName>/SHARE:Application_Properties
    Within the URL:
    • <hostName> represents the fully qualified name of the mid tier server.
    • <serverName> represents the name of the server that hosts Cloud Database.
  2. Log on with the default user name, Demo, which does not require a password.
  3. Click New Search.
  4. Fill in the following fields:
    • Property Name: Enter Name.
    • Property Value: Enter BMC.
  5. Click Search.
    A list of properties that match the search criteria is displayed.
  6. Verify that the following entries appear in the search results:

    Name

    Identifier

    BMC Cloud Service Management - Public Schema Extension

    OI-7ABB6FBDA7D84A12A333BFD07CF5E876

    BMC Cloud Service Management - Private Schema

    OI-CE702A448C7F41839E5ABAA9ACCA44B2

    BMC Cloud Service Management - Private Artifacts

    OI-4E13169F28FF40CCB77F60D3ACE527FC

  7. If the form does not contain the required entries, contact BMC Customer Support.
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