Tracking installation progress

You might encounter situations in which the installer is performing installation tasks on a given target host, but the progress is not visible in the installer interface.

To track installation progress

You can monitor the progress of a BMC Cloud Lifecycle Management installation by performing the following steps on each of the product hosts:

  1. Verify that the installation binary files are copied in the temporary directory on the target host.
    For information about the product-specific temporary directory names, see Temporary directory for installation binaries.
  2. Review the messages, date, and time stamp in the following log files:
    • rscd.log located at C:\Program Files\BMC Software\BladeLogic\RSCD on Microsoft Windows and /opt/bmc/rscd/NSH/log/ on Linux
    • Product installation logs
      For example, for the BMC Remedy AR System & IT Service Mgt. Suite installation, review the bmcremedyitsmsuitepreconfiguredstack_install_log.txt file. All installation log files are located at C:\Windows\Temp on Windows and /tmp on Linux. For information about log files for specific products in the BMC Cloud Lifecycle Management solution, see Verifying the installation.
  3. Review the planner_installation_log.txt log file located at C:\Users\loggedOnUser\AppData\Local\Temp on Windows and /tmp on Linux.
    This log file records all installer activities during the entire solution installation.

Temporary directory for installation binaries

Before the installer launches the installation activity on target hosts, installation binaries are copied to a temporary directory on the target host. The name of the temporary directory varies depending on the product that you are installing. The following table lists these temporary directory names for each product in the solution: 

Product name

Temporary directory

BMC AR System Server – Cloud Portal and Database – Primary

productARSuiteKit_ENTERPRISE_PRIMARY_1 (BMC Remedy AR System & IT Service Mgt. Suite)

BMC Atrium Core – Web Registry

productAtriumFoundation_ATRIUM_WEB_REGISTRY_1

BMC Remedy AR – Mid-Tier

productARSuiteKit_MIDTIER_1

BMC Server Automation – App Server & Console

productBBSAAppserver_APP_SERVER_CONSOLE_1

PXE Server

productBladelogicPxeServer_1

BMC Network Automation

productBcan_BNA_SERVER_1

BMC Atrium Orchestrator

  • productAO_AMREPO_1
  • productAO_CDP_1
  • productContent_1
  • productClientInstaller_AO_1

Cloud Database Extensions

productBMCCloudLifeCycleManagement_CLOUD_DATABASE_EXTENSIONS_1

Cloud Platform Manager

productBMCCloudLifeCycleManagement_PLATFORM_MANAGER_1

Cloud Portal Extensions

productBMCCloudLifeCycleManagement_CLOUD_PORTAL_EXTENSIONS_1

CLM Self-Check MonitorproductSelfChecker_SELF_CHECKER_1
Cloud Portal Web ApplicationproductCLM_UI_1

Where to go from here

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