Unsupported content


This version of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Adding people records from a template

When you create people records from a template, part of the record is filled with standard information.

The BMC Remedy ITSM installation includes standard people templates.

To create a people record from a template

  1. On the Standard Configuration tab of the Application Administration Console, select the correct company.
  2. Click the Create link next to People. The People form appears.

    People form

  3. Click Select Template. The Person Template dialog box appears.

Person Template dialog box

  1. Enter the person's first name, middle name, last name, and login ID.
  2. Enter the person's phone number. Click in the phone field and press Enter. You can select a Country Code for a phone number from the list or you can enter one manually. If you omit the phone number, it is set as unknown.
  3. Optionally, enter the email address.


    An email address is required to receive email notifications.

  4. From the list select the appropriate template, and then click Select.


    If your BMC Remedy ITSM system was installed with the optional sample data, some basic People templates were included with it. You can also create your own People templates.

    The dialog box closes. A message describes which other fields in the People form are required, based on the template. The People form reappears.

  5. Complete the required fields in the People form. For more information about the People form, see the topics that follow this one in the documentation.
  6. On the People form, click Add.
  7. To add more people records, repeat steps 3 through 9.
  8. When you are finished adding people records, click Close.


Related topic

Creating People templates

Creating tenant companies and users by using BMC Remedy ITSM Foundation

Creating locations

Configuring companies

Creating organizations

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.