Creating and importing tenants

1. From the Administration Console, click the vertical Workspaces menu and select Tenants.
2. In the Tenant Management pane, click Create or import tenant . 
3. In the Add Tenant dialog box, enter the requested information.
   Fields marked with an asterisk (*) are mandatory. 
   
   1. Select the Create new tenant button.
   2. In the Company Name text box, enter a unique name for the tenant.

   3. In the Location tex box, enter a location for the tenant. 
      or
      Click to select an existing location.

      Note

      The locations displayed in the list are the locations created for other tenants in BMC Remedy IT Service Management Foundation. When you enter a new location in BMC Cloud Lifecycle Management while adding a tenant, the new location is added to the Location list.  

       

      You can add the rest of the details as required.

      Note

      By default, the contract start date is the current date. You can specify the contract end date, if required.

   4. From the list of Available Entitlement Packages, select the packages you want to apply to this tenant.
   5. Click Add > to move them to the Selected Entitlement Packages area. 
      You can use the Search field to search for the preferred entitlement package. For details about the entitlement packages, see Creating entitlement packages.
   6. Click the Quotas tab to define the quota for the tenant. 
      By default, the Unlimited check box is selected for a tenant. For more information about managing quota, see Setting and managing quota. 

   7. Click the ITSM Mapping tab to display change template mappings and override the mappings as needed.
      For more information, see Managing change policy mappings for particular tenants.

   8. If you want to specify limited quota for the tenant, perform the following steps in the Allocation area:
      1. Clear the Unlimited check box for the Server, CPU Count, Memory (GB), and the Local Storage (GB) fields.
      2. In the Tenant Quota text box for the Server field, enter the number of servers that you want to assign to the tenant. 
      3. In the Tenant Quota text box for the CPU Count field, enter the number of CPUs that you want to assign to the tenant.
      4. In the Tenant Quota text box for the Memory (GB) field, enter the memory in GB that you want to assign to the tenant.
      5. In the Tenant Quota text box for the Local Storage (GB) field, enter the local hard disk in GB that you want to assign to the tenant. 
4. Click Add.

To verify whether the tenant is created successfully, click the Activities tab. The Update Tenant Quota activity along with its status is displayed. 

If the tenant is created but the quota details are not updated, the activity fails. When the activity fails, you can edit the tenant and update the tenant quota manually again.  

1. From the Administration Console, click the vertical Workspaces menu and select Tenants.
2. In the Tenant Management pane, click Create or import tenant .
3. In the Add Tenant dialog box, enter the required details.
   Fields marked with an asterisk (*) are mandatory. 
   1. Select the Import Existing Tenant button.

   2. From the Company Name list, select the tenant that you want to import.
      The Company Name list comprises the tenants created in BMC Remedy IT Service Management Foundation, which are not yet imported. After you select the tenant, the details are displayed. You cannot edit the tenant details from BMC Cloud Lifecycle Management.

      Note

      You cannot import a tenant if the location for the tenant is not specified in BMC Remedy ITSM Foundation.

   3. Click the Contract End Date calendar icon and select the date when the tenant's users will no longer to be able to request cloud services in the BMC My Cloud Services Console.
      

      Note

      The Contract Start Date is set to the date that you onboard the tenant and you cannot change it. The Contract Start Date defaults to the start of the day, at 12:00 A.M. To increase the the length of the contract to the end of the day, add an additional day. 

       

   4. From the list of Available Entitlement Packages, select the packages you want to apply to this tenant.
   5. Click Add > to move them to the Selected Entitlement Packages area. 
      You can use the search field to search for the preferred entitlement package. For details about the entitlement packages, see Creating entitlement packages.
   6. Click the Quotas tab to define the quota for the tenant. 
      By default, the Unlimited check box is selected for a tenant. For details about quota, see Setting and managing quota. 

   7. Click the ITSM Mapping tab to display change template mappings and override the mappings as needed.
      For more information, see Managing change policy mappings for particular tenants.

   8. If you want to specify a limited quota for the tenant, perform the following steps in the Allocation area:
      1. Clear the Unlimited check box for the Server, CPU Count, Memory (GB), and the Local Storage (GB) fields.
      2. In the Tenant Quota text box for the Server field, enter the number of servers that you want to assign to the tenant. 
      3. In the Tenant Quota text box for the CPU Count field, enter the number of CPUs that you want to assign to the tenant.
      4. In the Tenant Quota text box for the Memory (GB) field, enter the memory in GB that you want to assign to the tenant.
      5. In the Tenant Quota text box for the Local Storage (GB) field, enter the local hard disk in GB that you want to assign to the tenant.  
4. Click Add.
   The tenant is imported successfully.

To verify whether the tenant is onboarded successfully, click the Activities tab. The Update Tenant Quota activity and its status are displayed.