Creating and importing tenants

You can create new tenant companies directly by using the BMC Cloud Lifecycle Management – Administration Console.  

If you create a tenant by using BMC Remedy IT Service Management (ITSM) Foundation, you must import the tenant in BMC Cloud Lifecycle Management before the tenant's users can access the BMC Cloud Lifecycle Management – My Cloud Services Console.

You can select the software packages that the tenant's users are allowed to request. A package is a set of requestable offerings that exist in the Service Catalog. For information about requestable offerings and packages, see Services. When you import a tenant, all users belonging to the tenant are imported and displayed in BMC Cloud Lifecycle Management.

This topic describes how to create a new tenant and how to import or edit an existing tenant by using the BMC Cloud Lifecycle Management – Administration Console:

Before you begin

  • The tenant companies that you want to import must be configured in the Application Administration Console, as described in Creating tenant companies and users by using BMC Remedy ITSM Foundation.
  • You can only import companies whose type is specified as Operating Company or Customer in the Application Administration Console.
  • Optionally, you can make servers that a tenant provisions more fully searchable in BladeLogic Portal by creating an ACL template for each tenant in BMC Server Automation. The ACL template should use the following naming convention:

    TenantName_CLM_ACL

    When defining the ACL template, assign server-related permissions, such as Server.Read and Server.Browse.

To create a new tenant

  1. From the Administration Console, click the vertical Workspaces menu and select Tenants.
  2. In the Tenant Management pane, click Create or import tenant 
  3. In the Add Tenant dialog box, enter the requested information.
    Fields marked with an asterisk (*) are mandatory. 
    1. Select the Create new tenant button.
    2. In the Company Name text box, enter a unique name for the tenant.
    3. In the Location tex box, enter a location for the tenant. 
      or
      Click to select an existing location.

      Note

      The locations displayed in the list are the locations created for other tenants in BMC Remedy IT Service Management Foundation. When you enter a new location in BMC Cloud Lifecycle Management while adding a tenant, the new location is added to the Location list.  

       

      You can add the rest of the details as required.

      Note

      By default, the contract start date is the current date. You can specify the contract end date, if required.

    4. From the list of Available Entitlement Packages, select the packages you want to apply to this tenant.
    5. Click Add > to move them to the Selected Entitlement Packages area. 
      You can use the Search field to search for the preferred entitlement package. For details about the entitlement packages, see Creating entitlement packages.
    6. Click the Quotas tab to define the quota for the tenant. 
      By default, the Unlimited check box is selected for a tenant. For more information about managing quota, see Setting and managing quota
    7. Click the ITSM Mapping tab to display change template mappings and override the mappings as needed.
      For more information, see Managing change policy mappings for particular tenants.

    8. If you want to specify limited quota for the tenant, perform the following steps in the Allocation area:
      1. Clear the Unlimited check box for the Server, CPU Count, Memory (GB), and the Local Storage (GB) fields.
      2. In the Tenant Quota text box for the Server field, enter the number of servers that you want to assign to the tenant. 
      3. In the Tenant Quota text box for the CPU Count field, enter the number of CPUs that you want to assign to the tenant.
      4. In the Tenant Quota text box for the Memory (GB) field, enter the memory in GB that you want to assign to the tenant.
      5. In the Tenant Quota text box for the Local Storage (GB) field, enter the local hard disk in GB that you want to assign to the tenant. 
  4. Click Add.

To verify whether the tenant is created successfully, click the Activities tab. The Update Tenant Quota activity along with its status is displayed. 

If the tenant is created but the quota details are not updated, the activity fails. When the activity fails, you can edit the tenant and update the tenant quota manually again.  

To import an existing tenant

  1. From the Administration Console, click the vertical Workspaces menu and select Tenants.
  2. In the Tenant Management pane, click Create or import tenant .
  3. In the Add Tenant dialog box, enter the required details.
    Fields marked with an asterisk (*) are mandatory. 
    1. Select the Import Existing Tenant button.
    2. From the Company Name list, select the tenant that you want to import.
      The Company Name list comprises the tenants created in BMC Remedy IT Service Management Foundation, which are not yet imported. After you select the tenant, the details are displayed. You cannot edit the tenant details from BMC Cloud Lifecycle Management.

      Note

      You cannot import a tenant if the location for the tenant is not specified in BMC Remedy ITSM Foundation.

    3. Click the Contract End Date calendar icon and select the date when the tenant's users will no longer to be able to request cloud services in the BMC My Cloud Services Console.

      Note

      The Contract Start Date is set to the date that you onboard the tenant and you cannot change it. The Contract Start Date defaults to the start of the day, at 12:00 A.M. To increase the the length of the contract to the end of the day, add an additional day. 

       

    4. From the list of Available Entitlement Packages, select the packages you want to apply to this tenant.
    5. Click Add > to move them to the Selected Entitlement Packages area. 
      You can use the search field to search for the preferred entitlement package. For details about the entitlement packages, see Creating entitlement packages.
    6. Click the Quotas tab to define the quota for the tenant. 
      By default, the Unlimited check box is selected for a tenant. For details about quota, see Setting and managing quota
    7. Click the ITSM Mapping tab to display change template mappings and override the mappings as needed.
      For more information, see Managing change policy mappings for particular tenants.

    8. If you want to specify a limited quota for the tenant, perform the following steps in the Allocation area:
      1. Clear the Unlimited check box for the Server, CPU Count, Memory (GB), and the Local Storage (GB) fields.
      2. In the Tenant Quota text box for the Server field, enter the number of servers that you want to assign to the tenant. 
      3. In the Tenant Quota text box for the CPU Count field, enter the number of CPUs that you want to assign to the tenant.
      4. In the Tenant Quota text box for the Memory (GB) field, enter the memory in GB that you want to assign to the tenant.
      5. In the Tenant Quota text box for the Local Storage (GB) field, enter the local hard disk in GB that you want to assign to the tenant.  
  4. Click Add.
    The tenant is imported successfully.

To verify whether the tenant is onboarded successfully, click the Activities tab. The Update Tenant Quota activity and its status are displayed. 

To edit a tenant

  1. From the Administration Console, click the vertical Workspaces menu and select Tenants.
  2. In the Tenant Management pane, select a tenant from the list of tenants on the left-side of the pane and click Edit tenant .
  3. In the Edit Tenant dialog box, edit the details as required.
  4. Create or select tags as described in Creating tag groups and tags.
    Tenant tags are necessary only if two or more tenants share a network container.
  5. From the list of Available Entitlement Packages, select the packages you want to apply to this tenant.
  6. Click Add > to move them to the Selected Entitlement Packages area. 
    You can use the search field to search for the preferred entitlement package. For details about the entitlement packages, see Creating entitlement packages.
  7. Click the Quotas tab to change the quota for the tenant. 
    By default, the Unlimited check box is selected for a tenant. For details about quota, see Setting and managing quota
  8. Click the ITSM Mapping tab to display change template mappings and override the mappings as needed.
    For more information, see Managing change policy mappings for particular tenants.

  9. Click Save

To verify whether your changes are made successfully, click the Activities tab. The Update Tenant Quota activity and its status are displayed. 

Related topic

Offboarding tenants

Where to go from here

Mapping tenants to network containers

Creating and managing users in BMC Cloud Lifecycle Management

Was this page helpful? Yes No Submitting... Thank you

Comments