Adding a customer price or delivery cost to an option, service, or request action

When defining an option, service, or request action, you can use the Price Editor to include optional customer prices or the Cost Editor to include an optional delivery cost. The fields in the Price Editor and the Cost Editor are the same. The only difference is their function.

Customer Price

Amount charged to the customer for the option.

Delivery Cost

Amount that it costs to offer the option. This cost can include real cost, notional costs (such as staffing time), and depreciation.

To add a customer price or delivery cost to an option, service, or request action

  1. Click Add new price to open the Price Editor, or click Add new cost to open the Cost Editor.
  2. Enter a name (for example, Per Instance).
  3. Update the Currency.
    You use this same series of steps to update Units or Period. For example:
    1. From Currency, select a currency type (for example, EUR) to override your previous default settings.
      The default is USD.
      The editor now displays Make this my default.
    2. (optional) Click Make this my default.
      This is my default now appears.
  4. Enter the amount of the price or cost.
    For example, enter 2000 or 2,000.
  5. From Units, select a unit of measure.
    Instance is the default. You can also choose Allocated Memory MB, CPU Count, CPU Usage MHz-Hour, GB (Storage), Memory Avg Usage GB, Network GB Down, Network GB Up, Storage Avg Usage GB, or Uptime Days.


    BMC includes the Instance, Allocated Memory MB, CPU Count, and GB (Storage) units in calculations to display the overall price of a service in the My Cloud Services console. (If you are using BMC Capacity Management, you should include these units so that the BMC Capacity Management report reflects the same.) Other units are not included in the price of a service.


    Currently, there are no units of measure that apply specifically to platform as a service (PaaS) provisioning. If you are provisioning PaaS components, you must charge for the overall service offering instance or for associated compute-related instances.

  6. From Period, select a time period.
    You can choose Hour, Day, Week, Month (the default), Quarter, Year, a One-Time charge, or Other. For the purposes of displaying the price to the the end user in the My Cloud Services console, all periods are normalized to a per-month cost. The One-Time charge is not considered in the end user My Cloud Services console.
  7. Click Save.
    The settings appear in the Base Customer Price or Base Delivery Cost fields.


    See the Known and corrected issues topic for currency limitations in this release.

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