Creating a service offering
A service offering defines a level of service for a price; it combines the service (utility) and a service level target (warranty) to bring value to the customer. When you create a service level target in the Service Catalog, it does not create a record in or retrieve data from BMC Service Level Management.
This topic consists of the following sections:
Before you begin
- Create the technical services needed to support each service offering.
- (Optional) Define the options and choices.
To create a service offering
- From the BMC Cloud Lifecycle Management Administration Console, click the vertical Workspaces menu on the left side of the window, and click Service Catalog.
- From the Service Catalog, edit or create a service.
In the Service Offering tab, a default service offering is available, which you can edit.
- To add a new offering to the service, click Create a New Service Offering.
- To create or modify the preferred settings of a service offering per user, click the Edit preferred settings icon .
In the General Information tab, define the service offering options described in the following table.
Option Description Default Service Offering Enable this option to make the selected service offering the default for the service. Unless users select a different service offering, the default service offering is used. Name A short, descriptive name for the service offering. Description A more detailed description of the service offering. Service Blueprint Specify the software and hardware to associate with the service offering by selecting one of the available blueprints. Reference Definition Specify which version of the blueprint to use for this offering. Choose one of the following:
Latest version—Use the latest version of the specified service blueprint.
Specific Version—Use the version of the service blueprint that you select.
Identified by Tag—Select the tag that is used to identify a version of a service blueprint. Because no two versions of a service blueprint can have the same tag, if the association of the tag to a version changes, your blueprint will use whichever version makes use of that tag.
Definition Specify how to deploy the selected service blueprint. From the list, select a definition that is available for the chosen service blueprint.
For additional information, see the following blog entry on BMC Communities: The Pulse: Contracts and Pricing Model in BMC Cloud Lifecycle Management.
Add a Base Customer Price to define the amount charged to the customer for the service offering. This price is displayed to the end user as the Baseline Cost in the My Cloud Services console. Though you can enter multiple customer prices per service, consider using an Instance unit of measurement for the baseline cost, which charges the end user the defined amount for each instance of the service offering. For more information, see Adding a customer price or delivery cost to an option, service, or request action.
Add a Base Deployment Cost to define the amount that it costs to provide the service offering. This cost is for your documentation purposes only, and is not displayed to the end user.
You can enter one deployment cost per service. For more information, see Adding a customer price or delivery cost to an option, service, or request action.
This action activates the Options tab. You now also can create a requestable offering (for example, a request definition or a post-deploy action). For more information, see Creating a requestable offering.
Click the Options tab.
You can add options to the service offering.
You can only select options whose Type is set to Any or Request Definition.
The choices for the selected option appear in the Option Choice table.
To create an option or option choice, click the Options Editor button.
To create categories for options, follow these steps.
In the Selected Options view, select an option that you have added to the service offering.
In the Category field, type a name for a new category.
Click Add Category.
The selected option appears in the new category.
To move an option to a different category, select the option, and click Move Option Up or Move Option Down.
If a category is empty, it is deleted.
To delete a category, select it, and click Remove Category.
The category is removed, and options in that category are moved to the Default Category.
To complete the remaining steps, click Show Advanced Features. (The functionality under Show Advanced Features might not always work as expected. Be sure to test any changes you make.)
The Link Post-Deploy Offerings (shown below), Supporting Technical Services, and Service Level Targets tabs appear.
In the Link Post-Deploy Offerings tab, select the offerings that are currently associated with the global service.
These post-deploy offerings are created in BMC Service Request Management. By default, they are associated with the global service. When you select them in the Link Post-Deploy Offerings tab, they are then associated with the current service offering. If you clear a post-deploy offering, it is no longer associated with the current service offering and links to the service offering in the global service.
In the Supporting Technical Services tab, link the service offering to technical services.
In the Available Technical Services area, filter the list of technical services.
Only the names of technical services are searched.
Select a technical service.
In the Selected Technical Services table, select the technical service.
The service offerings for the technical service appear in the Service Offerings table.
Select a service offering.
NoteYou cannot select more than one technical service offering.
In the Service Level Targets tab, create and modify service level targets for the selected service offering.
Define the parameters described in the following table.
The service level target appears in the table.
A short, descriptive name for the service offering.
A more detailed description of the service offering.
Select the type of service level target from the following list:
Select the classification of the service level target from the following list:
- Incident Response
- SR Turn Around Time
To add the target to the service offering, click New Service Level Target.
To modify a target, select one, and click Edit Selected Service Level Target.
Modify the target's parameters.
Click Save to Selected Service Level Target.
Click Apply to save the current settings but not close the window, or click Save to close the Service Catalog.
After you create a service offering, you are not prompted to create a requestable offering (request delivery or post-deploy action). You can now create post-deploy actions and request definitions.