Overview of the Service Request Designer
The Service Catalog Manager or the Business Analyst can use the Service Request Designer to specify the definitions, processes, entitlements, approvals, and so on for a service request definition (SRD), also described as a requestable service. The SRD is a type of service offering, communicated to users as a service request through the Request Entry console.
From start-to-finish, the Service Request Designer steps you through the process of adding the following functions to your requestable service:
- Service request description (for example, company, title, graphic, and so on)
- Service categories
- Service request details hidden or visible to users
- Notification sent to users
- Fulfillment process used by the requestable service (including quick launch PDTs)
- Questions and mappings added to the requestable service
- Service request approvers
- Packages and entitlements
Service Request Designer
If the stage requires validation, the Service Request Designer validates it in the creation of a requestable service, before you can advance to the next panel. Not all stages require validation (for example, the Options stage or the Entitlement stage). Clicking the Next button advances you to the next step of the wizard after you have passed validation. You can click the Back button to return to earlier stages in the process.
You should have already created the underlying application templates, AOTs, and PDTs that you want to use in the requestable service.
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