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Setting general options for BMC Cloud Lifecycle Management

This topic describes how to set the BMC Cloud Lifecycle Management configuration options.

This topic contains the following sections:

To set general options

  1. Log on to the BMC Cloud Lifecycle Management Administrator Console.
  2. Click the vertical Workspaces menu at the left and select Configuration.
    The Configuration workspace is displayed, as shown in the following figure:

  3. On the General tab, verify or change the available options.

    Plugin configuration

    • Cloud Service URL: Provide the URL of the BMC Cloud Lifecycle Management Cloud Platform Manager server.

    • Quick Start URL: Provide a URL for Quick Start that includes a resolvable host name in case the browser where Quick Start is running cannot resolve a host name. The URL should include the host name or IP address of the BMC Cloud Lifecycle Management Cloud Platform Manager server. The default port for Quick Start is 9000. Format the URL for Quick Start as follows:
      http://<PLATFORM MANAGER>:<Quick Start port>
    • Activity Callback URL: Provide the complete Uniform Resource Identifier HTTP address of the mid tier, which is usually same as the mid tier URL, for communicating the status of background jobs performed by other hosts and components. If the mid tier is behind a load balancer, you must provide the URL of the load balancer:
      http://<MID-TIER HOST>:<MID-TIER PORT>/arsys/plugins/CloudCallBackPlugin/params?server=<EAR HOST>&username=csmcallback&pwd=csmcallback

      For example:


      When you change the Activity Callback URL, you must restart BMC Remedy AR System for the changes to take effect.

    • Platform Manager Password: Enter the log on password for the Platform Manager.
    • Activity Callback Threads: Enter the minimum and maximum numbers of threads to allow for background synchronization jobs.

    Auto Decommission

    • Decommission Lead Time (Days): Enter the number of days before a service offering instance is decommissioned that you want a decommission notification to be sent to the owner of the instance. The default lead time is 15 days. The owner of the instance is specified in the Requestor or Requested For field in the BMC Remedy AR System User form. It can be an end user, a tenant administrator, or a cloud administrator. The notification method is also specified in this form. For example, if you want to use email for notifications, you must configure the BMC Remedy AR System email account accordingly.
    • Decommission Grace Period (Days): Enter the number days after the tenant's contract expiration date that you want BMC Cloud Lifecycle Management to automatically decommission all existing service offering instances owned by users of the expired tenant company. The default is 1 day. This grace period applies to the contract end date of either the service offering instance or the tenant. You can [view or change the contract end date|Editing tenant packages and contract end date] in the Edit Tenant dialog box in the Tenants workspace. You can also extend a service offering instance's commission period.


    In Provider Company, select the provider company from the list.

    The provider company owns and manages the cloud and its resources. Only companies of the Operating Company type are displayed in the selection list. (The types are described in The role of Company in the BMC IT Service Management documentation). When you change the provider company, any existing tenants that were created under the previous provider company continue to have their contract and service offerings tied to the previous provider company. Tenants created after changing the provider company are tied to the new company.


    If you log onto the BMC Cloud Lifecycle Management Administration console and can access the Configuration workspace but no others, it indicates that the Provider Company field on the General tab of the Configuration workspace is blank.

    You cannot access other workspaces until you supply a value for the Provider Company field.

    HostName Preferences

    • HostName Length: Enter the length of the host name string. Do not set a length greater than 15.
    • User Input Maximum Length: Enter the maximum number of characters that a cloud end user can enter in the host name string when requesting a server. The name cannot exceed the value in HostName Length.
    • HostName Pattern: Enter the predefined format for the host name string, as shown in the following figure and described in the table:



      This format is the default out-of-the-box pattern.bmccloud-1, bmccloud-1173


      Zeroes are added to the counter.bmccloud-00037


      No special formatting is applied.

      Do not use any other punctuation marks or special characters.



      The counter is added before the prefix.311-bmccloud


      The static string company is added before the user-provided prefix.bmc-bmccloud-18


      The counter starts at 1000.bmccloud-1001


      No delimiter is assigned.bmccloud23
      {0}Only the user-provided prefix is entered. The counter is omitted.bmccloud


      The patterns for host name are based on JAVA format, not REGEXP.


    When a user adds a server to a service offering (a TRO or Day 2 transaction), the User Name and Password fields are not required (even if they are pre-populated). The user can clear the fields and still proceed to checkout.

    Statement of Capacity

    Click View Report to generate the Statement of Capacity report for a specific time period for licensing calculations. See Viewing the Statement of Capacity report for more information.



    Ensure that no service requests are being provisioned when you enable maintenance mode. Otherwise, the provisioning jobs might fail.

    • Maintenance Mode: The cloud administrator can set or clear the maintenance mode flag by using the drop-down list.

    • Message: Enter a message that will appear to users when Maintenance Mode is on.

    Network Container

    This section contains the Lock Time Out (Seconds) and Default View parameters, as shown in the following figure:

    • Lock Time Out (Seconds) indicates the time in seconds for which the state of the network container is locked while a firewall rule associated with a network path is created. The lock interval restricts access to the network container until the firewall rule and network path are updated. It ensures that the correct set of firewall rules are synchronized with the BMC Cloud Lifecycle Management database. If Lock Time Out (Seconds) is blank, the default is 5 minutes (300 seconds).
    • Default View indicates whether the table view or the graphical view of the dynamic components is displayed when you access the second dialog of the Network Container wizard. The following matrix contrasts the views:

      Table view
      Graph view

      You can switch views in the wizard from the specified default view to the other view.


    Starting from 4.6.04 and later, the cloud administrator can enable or disable the Run Compliance Job flag by using the drop-down list for each requestable offering as part of SOI provisioning.

  4. When you have completed your selections, click Save, or to restore the values from the last save, click Revert to Saved.

You can access the other tabs to continue with the configuration options.

Related topics

Configuration workspace overview

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