Tenant management workspace overview

 

The Tenants management workspace enables the cloud administrator to create new tenants directly in BMC Cloud Lifecycle Management, import existing tenants from BMC Remedy IT Service Management Foundation to BMC Cloud Lifecycle Management, map tenants to network containers, manage entitlement packages, allocate and monitor quota for the tenants and its users, and create new users for the tenants. This topic includes the following sections:

The following table describes the icons and their usage in the Tenants management workspace. 

IconNameDescription
Create or import Tenant

Create a new tenant directly in BMC Cloud Lifecycle Management or import existing tenants from BMC Remedy IT Service Management Foundation to BMC Cloud Lifecycle Management.

When you import an existing tenant, all the users in the tenant are also imported and synced.

Edit TenantEdit the tenant details, such as the name, description, tags, entitlement packages, quota details, and so on for the tenant.
Offboard Tenant

Offboard a tenant from BMC Cloud Lifecycle Management.

When you offboard a tenant, its users can no longer access BMC Cloud Lifecycle Management. You can delete the tenant from BMC Remedy IT Service Management Foundation later.

Manage Entitlement Packages

Create and edit the available entitlement packages that you can make available for the tenant.

This icon directs you to the Service Catalog workspace from where you can create or edit the entitlement packages. You can only select the entitlement packages while you are creating or importing a tenant from the Tenants workspace.

Sync User

Sync the user data from BMC Remedy IT Service Management Foundation to BMC Cloud Lifecycle Management.

When you import a tenant, users are synced, too. You can use the Sync User feature to sync users, which were added later from BMC Remedy IT Service Management Foundation to an imported tenant.

Add User

Add users to a selected tenant. This icon is available on the Users tab.

Edit User

Edit the user details, such as the role, name, quota details, and so on. This icon is available on the Users tab.

You cannot edit the Login ID as it is unique and must be specified while a user is being added.

Delete User

Delete a user. This icon is available on the Users tab.

A user cannot be deleted if the user has a service offering instance running.

Viewing tenants

On the Tenant Management pane, a cloud administrator can view the details of all the tenants such as the summary, network containers, and so on.

To view onboarded tenants

  1. From the BMC Cloud Lifecycle Management Administration Console, click the vertical Workspaces menu on the left side of the window and select Tenants.
  2. On the Tenants tab, you can see the total number of tenants in BMC Cloud Lifecycle Management.
  3. From the Tenants tab, select a tenant from the Tenant Name list. 
    The Details panel shows the following information:
    • The Tenant Details pane describes the summary such as the tenant name, description, the contract start and end dates, and the contact details for the tenant.
    • The Tenant Quotas pane describes the resources and the tenant available quota, quota allocated to users, quota actually used, and the utilization of the tenant quota (in percentage). 
    • The Network Containers area lists the network containers to which the tenant is mapped.
    • The Entitlement Packages area lists the entitlement packages available to the tenant's users.
    • The Request Definitions area lists the service request definitions as per the selected entitlement package available to the tenant's users. 
    • The Cost Centers area lists the global and cost centers added to a tenant. For more information about cost centers, see Working with cost centers

The following figure describes the Tenant Management pane:

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Viewing users

On the Tenant Management pane, on the Users tab, a cloud administrator can view the details of the users in a tenant.

To view users in a tenant

  1. From the BMC Cloud Lifecycle Management Administration Console, click the vertical Workspaces menu on the left side of the window and select Tenants.
  2. Click the Users tab.
    All users in the selected tenant are displayed.
  3. To view users in a specific tenant, from the Tenant list, select the tenant. 
    All users in the selected tenant are displayed. The user details panel shows the following information:
    • The User Details pane describes the name, email address, and other such details.
    • The User Quotas pane describes the quota allocated to the user. 
    • The Primary Cost Center pane describes the primary cost center assigned to the user.
    • The Secondary Cost Center(s) pane describes the secondary cost centers assigned to the user.
    • The Associated Tenant(s) List pane describes the tenants associated to the user. For a multitenant administrator, you can see multiple tenants in the Tenants list. For a cloud administrator, you can see the tenant in which the cloud administrator is created. 

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Related topics

Creating and managing tenants
Tenant management overview

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