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Monitoring service request failures and BMC Cloud Lifecycle Management component health

The CLM Health Dashboard provides overview information about the health of service requests and the performance of BMC Cloud Lifecycle Management components, enabling you to monitor the overall health of your BMC Cloud Lifecycle Management environment.

To open the Health dashboard

If you are working in the My Cloud Services console, select Dashboards > Health.

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The Health Dashboard includes the following summary charts:

Cloud Application Health chart

The Cloud Application Health chart shows a summary of the health of BMC Cloud Lifecycle Management component applications. Click More to to open the full CLM Self Checker.

Note

If you installed the Self Checker during the installation of BMC Cloud Lifecycle Management, the installation automatically sets the Self Checker URL. If you installed Self Checker separately, you must configure the Self Checker URL by editing the PreferenceGroup.json file on the Platform Manager machine, as described in To configure the CLM Self Checker URL to view the Health Dashboard summary page from the My Cloud Services Console.

Request Failures chart

The Request Failures chart shows the number of provisioning request failures.

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Click More to open a detailed view of the data showing the trend of service request failures, with a table showing users, tenants, and error causes.

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In the detailed view, use the drop-down field to select Daily, Weekly, Monthly, or Quarterly data. Click any blue circle on the date line to refresh the table with information about the provisioning failures occurring on that date. Click a row in the table to open troubleshooting information for that provisioning failure.

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You can configure BMC Cloud Lifecycle Management to send you (and others) an email notification when a service offering instance fails to provision successfully. The email provides detailed steps about how and at what stage the provisioning failed. A hyperlink in the email links you to troubleshooting information in the My Cloud Services console. For more information, see Configuring-and-viewing-email-notifications.

 

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