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Downloading the installation files

This topic explains how to obtain the files that you need to install BMC Cloud Lifecycle Management and/or available providers for third-party cloud platforms. To understand which files you are entitled to download based on the licenses you purchased, see License entitlements.

To determine which version, patches, or service packs to download

This section describes how to determine which version of BMC Cloud Lifecycle Management to download from the BMC Electronic Product Distribution (EPD) site.

Current version installed in your environmentVersion to downloadNotes
4.1 or any patch up to Patch 64.1 Patch 7

Upgrade to the latest patch if you need a fix for an issue listed in Known and corrected issues.

3.13.1 SP1 Patch 1Unless you need a fix for an issue listed in
Known and corrected issues, you do not need to upgrade to Patch 1 for Service Pack 1.
3.13.1 SP1Service Pack 1 for version 3.1 is a full product install.



Downloading the BMC Cloud Lifecycle Management patch files

The following table lists the patch installation file to download:

Patch on EPD pagePlatformFiles downloaded from link
BMC Cloud Lifecycle Management 4.1 Patch 7

Microsoft Windows



Downloading provider installation files for third-party cloud platforms (optional)

The following table lists the provider installation files to download for use with third-party cloud platforms. You can find these files under the BMC Cloud Lifecycle Management on the EPD site. Follow the instructions in To download the files.

Provider namePlatformFiles downloaded from link
OpenStackMicrosoft WindowsOpenStack Provider 2.0.00 Windows Installer for CLM 4.1.00
 LinuxOpenStack Provider 2.0.00 Linux Installer for CLM 4.1.00
 AllOpenStack Provider Suspend-Resume for CLM
 Microsoft WindowsOpenStack Provider 4.1.1 Windows Installer for CLM 4.1.00
 LinuxOpenStack Provider 4.1.1 Linux Installer for CLM 4.1.00
 AllOpenStack 4.1.1 Suspend-Resume for CLM 4.1.00
AzureMicrosoft WindowsAzure Windows Installer 1.1.00.zip
 LinuxAzure Linux Installer 1.1.00.tar


You can also download the respective provider's installation files from CLM Zipkit - OpenStack Provider at BMC Communities or CLM Zipkit - Azure Provider at BMC Communities.

To download the files

  1. Create a directory in which to place the downloaded files.


    On Windows computers, ensure that the directory is only one level into  the directory structure. The EPD package creates a directory in the  temporary directory when you extract the files, and the directory that  contains the installation image should not be in a directory deeper than  two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.

  3. At the logon prompt, enter your user ID and password, and click Submit.

  4. On the Export Compliance and Access Terms page, provide the  required information, agree to the terms of the agreements, and click Continue.

  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms you want to see, per the EPD site help otherwise, skip to step 6.

  6. Verify that the correct profile is displayed for your download purpose, and select the Product Patches tab.

  7. Expand BMC Cloud Lifecycle Management or BMC Cloud Extension Pack to show its versions, and then expand the version, platform, and language to show its downloadable files.

  8. Select the files that you want to download.

  9. Click Download (FTP) or Download Manager:

    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an e-mail message.

    • Download Manager enables you to download multiple files consecutively, and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the Akami NetSession  Client program on the target computer and is usually the faster and more  reliable way to transfer files. A checksum is used to verify file  integrity automatically.


      You can also click on a download file and be prompted to save it.

To extract the files on Windows

  1. Create a folder named CLMInstaller.
  2. Right-click bmcclm<version>windows.part1.zip, (for example, bmcclm41.windows.part1.zip), and select Extract All.
  3. Select the CLMInstaller folder.
  4. Extract the rest of the zip files to the CLMInstaller folder, but make sure that you correctly merge them into the Applications folder, as shown in the following screenshot.
  5. Open the Applications folder and verify its contents.

To extract the files on Linux

  1. Create a directory named /CLMInstaller on the computer where you plan to run the installer.
  2. Copy the tar files to that directory.
  3. Run the following command for each of the tar files:

    tar xvzf bmcclm<version>.linux.part1.tar.gz
  4. After extracting all the files, grant the correct permissions to the directory:

    chmod -R 755 CLMInstaller

To verify the content of the installation files

  1. Ensure that the following folders exist:
    • AO-Content
    • AO-DevStudio
    • AO-Platform
    • ARSystem
    • AtriumCore
    • AtriumIntegrator
    • BL-BBAR
    • BL-BBNA
    • BL-Client
    • BL-NSH
    • BL-OpsManager
    • BL-PXE
    • BL-RSCD
    • BMC-CLM
    • ITSM
    • OnlineHelp
    • RDSS
    • SRM
  2. Open each folder and verify its content.
  3. Navigate to the installer executable (CLMInstaller > Planner > Disk1) and verify that the setup executable exists.
    You are now ready to start installation.

Related topics

Setting up the installation environment


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.