Licensing requirements

Before installing the BMC Cloud Lifecycle Management solution, you must obtain the licenses listed in the following sections.

BMC Remedy AR System server licenses

Obtain BMC Remedy AR System server (AR System server) licenses for the following products:

• BMC AR Remedy System - Cloud Portal and Database - Primary
• For a high availability (HA) installation, you also need to obtain the license keys for BMC AR Remedy System - Cloud Portal and Database - Secondary.

To obtain HostIDs for procuring permanent AR System server licenses for the AR System server, complete the steps in the following sections, according to platform.

For additional information about licenses, see the License overview topic in the BMC Remedy AR System online technical documentation.

For Windows platforms:

1. Open a command prompt.
2. Run the command: ipconfig /all

3. Record the Physical Address.
   For example: 

   Physical Address. . . . . . . . . : 00-50-56-AC-02-42

4. Remove all the hyphens from the value (for example, 005056AC0242).
5. Send the HostID to BMC Customer Support and request the corresponding AR System server license.

For Linux platforms:

For Linux platforms, you must obtain the MAC address, and convert it to lowercase. 

1. Open a terminal.
2. Run the command: ifconfig

3. Record the Hardware Address.
   For example:

   HWaddr 00:50:56:AC:04:10

4. Remove all the colons from the value and convert uppercase letters to lowercase (for example, 005056ac0410).
5. Send the HostID to BMC Customer Support and request the corresponding AR System server license.

Where to go from here

Installer host requirements