Configuring the BMC Remedy Mid Tier

After upgrading, perform the following steps to configure the BMC Remedy Mid Tier (mid tier):

1. From the Services window, stop and then restart the Tomcat service.
2. Navigate to the CloudBackPlugin subdirectory and delete the contents of the folder.
   • On Windows, go to C:\Program Files\BMC Software\ARSystem\midtier\PluginsCache\<ARSystemHostName>\CloudCallBackPlugin. 
   • On Linux, go to opt/ BMC Software/ ARSystem/midtier/PluginCacheARHOSTName/CloudCallBackPlugin/hostname/CloudBackPlugin
3. Log on to the mid tier Configuration Tool, using the following link:
   http://midTierHost:portNumber/arsys/shared/config/config.jsp
   http://SanJoseMidTier:8080/arsys/shared/config/config.jsp 
4. In the left navigation pane, click Cache Settings.
5. Click Flush Cache.
6. Go to Configuration > AR Settings > General Settings.
7. Configure the Enterprise AR System server load balancer IP or host name.
8. Stop and restart the Tomcat service.
9. Clear the browser cache.