Configuring BMC Remedy AR System Server

This topic describes post-upgrade configuration information for BMC Remedy AR System server & BMC Remedy IT Service Management Suite (Enterprise AR System server) and AR System Server – Cloud Database (Cloud Database), both primary and secondary.

Configuring CMDB inline normalization for the Enterprise AR System server

By default, CIs are normalized any time that they are created or modified in BMC Atrium CMDB. Typically you would use inline normalization for datasets where the number of changes is relatively small over time. In this case, when you finish upgrading, you must disable this functionality. Perform these steps on the primary and secondary Enterprise-AR servers. 

1. From the <AR System server installation directory>/Conf folder, open the ar.conf configuration file.
2. Set the CMDB-Inline-Normalization parameter to F (instead of T).
3. Save the ar.conf configuration file and restart the BMC Remedy Action Request System Server service.

Configuring load balancer for the Enterprise AR System server

To reconfigure load balancer settings on the Enterprise AR System server and Cloud Database hosts after upgrading to 3.1, perform the following steps:

1. From the <AR System server installation directory>/Conf folder, open the ar.conf configuration file.
2. Set the following parameters:
   1. Server-Name to the load balancer name, for example, Server-Name=<LB Host>.
   2. Server-Connect-Name with local host name, for example, Server-Connect-Name=<AR System Server host name ( local host)>.
   3. CMDB-Inline-Normalization to F (instead of T).
3. Add the following parameters:
   1. For the Enterprise AR System server – Primary host, set Map-IP-Addresss to <Load Balancer Primary IP address> <Enterprise AR System server – Primary IP address>.
   2. For Enterprise AR System server – Secondary host, set Map-IP-Address to the <Load Balancer IP Secondary address> <Enterprise AR System server – Primary IP address>.
4. Save the ar.conf configuration file and restart the BMC Remedy Action Request System Server service on both hosts.

Configuring DSO mappings for the Enterprise AR System server

To configure Distributed Server Option (DSO) mappings on the Enterprise AR System server and Cloud Database hosts after upgrading to version 3.1, perform the following steps. If you have configured high availability (HA) in your environment, you must perform these steps on primary and secondary hosts for both products.

1. Log on to the AR System server on the Enterprise AR System server host as the Demo user.
2. Search for the Distributed Logical Mapping form.
3. Click Search and open the DSO mapping form.
4. In the Physical Name field, specify the Cloud Database load balancer host name.
5. Click Save.
6. Open the AR System Administration console.
7. Select System > General > System Information > Configuration.
8. Click Server Group > Advanced and verify the Server Group name.
9. Click the Connection Settings > DSO Server tab.
10. In the table, specify the Cloud Database load balancer host name and port number.
11. Perform steps 1 through 10 on the Cloud Database host, where you will specify the Enterprise AR System server host load balancer information.

Configuring BMC Remedy AR System email

To configure the AR System email, see Controlling BMC Remedy AR System through email in the BMC Remedy AR System documentation.