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BMC Cloud Lifecycle Management 3.1 ... Troubleshooting Troubleshooting the installation, migration, or upgrade Upgrade issues

Upgrade issue with BMC Server Automation

If you are running the BMC Server Automation Console, BladeLogic Network Shell, or other BMC Server Automation products (except for the RCSD Agent) on the target system, the installer fails to upgrade the BMC Server Automation product without an explanatory error message. This issue occurs because certain product files might be locked.

If the installation completes with a status of Fail, click View Log on the Installation Summary panel to verify the reason. If the failure is the result of the BMC Server Automation Console or other BMC Server Automation product running on the target system, refer to the workaround.

To work around this issue

  1. Stop the BMC Server Automation Console or BMC Server Automation product on the target system before launching the upgrade of the BMC Server Automation product.
  2. If you experience the failure during the installation, restart the installer.
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Last modified by Dixie Pine on Jul 23, 2012
troubleshooting

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