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Resolving product installation issues on target hosts

When you install a product in the BMC Cloud Lifecycle Management solution on a target host, you might encounter issues due to various reasons. This topic explains the possible reasons for the error and provides the steps that you can perform to troubleshoot a specific installation issue.

To resolve errors with the product installation

  1. Ensure that no network failure issues or environment-related issues occurred.
  2. If you found a network or environment related issues, revert the installer and target hosts and restore the database, if required, to the state where you started the installation.
  3. Search for the Utilities folder under C:\BMC Software (on Windows) or /opt/bmc (on Linux) installation and launch the BusinessServiceManagementMaintenanceTool.
  4. Select the Zip All Logsbutton to back up all product installation logs, including:
    • The planner_install.log (located at %temp% for Windows and /tmp for Linux) on the installer host.
    • The rscd.log, located on the target host.
  5. Examine the logs for any for SEVERE and FATAL error messages. If you found a SEVERE or FATAL error, ensure that you resolve them.
  6. Verify that the product for which the installation error was generated is installed correctly.
  7. After performing all of the above steps, attempt installing the product again.
  8. If the issue still persists, contact BMC Support.
    To expedite the resolution, ensure that you have all the log files and installation screenshots, if any, ready before you contact BMC Support.
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