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Third-party IPAM solution interface problems

This section describes the actions you can take to try and determine why the interface to the third-party IPAM solution is not working correctly.

  1. Open a BMC Network Automation client session and select Reports > system diagnostics.
  2. In the Global Properties field, verify that the following properties are configured as indicated:
    • vdcEnabled=true
    • ipamProvider=com.bmc.bcan.engine.network.ipam.ao.ThirdPartyIpamImpl
  3. If the properties are set to the correct values, proceed to step 5. Otherwise, proceed to the next step.
  4. Perform the steps in Configuring BMC Network Automation to support a third-party IPAM product.

    If that resolves the problem, the procedure is complete. Otherwise, proceed to the next step.
  5. Review the BMC Atrium Orchestrator log file (<BAO_HOME>\CDP\tomcat\logs\processes.log) for information that might indicate the source of the problem.
  6. Review the BMC Network Automation log file (<BCAN_DATA>\log\BCA-Networks.log) for information that might indicate the source of the problem.
  7. Contact BMC Support for assistance.
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