Errors related to API operations

The following describes CRITICAL error messages you might encounter with API operations.

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Class	Sub Class	Operation	Operation Type	Parameters to operation in API URL	Code	Error details	Task Error	Cloud Error
ComputeContainer	Not applicable	Start	POST	Not applicable	10800196	Message: Error starting ComputeContainer ${resourceId} Cause: Could not start the Virtual Guest:{0}. Action: Generic error occurred while starting the Virtual Guest:{0}.	x
ContainerBlueprint	Not applicable	Search	POST	Not applicable	10800305	Message: Error while searching of container blueprint proxy Cause: Error while searching container blueprint proxy. Action: Please contact System Administrator.	x
LoginService	Not applicable	Login	POST	Not applicable	11500019	Cause: Failed to authenticate user. Please check user name and password. Action: Please contact System Administrator.		x
LoginService	Not applicable	Login	POST	Not applicable	11500016	Cause: Cannot initialize LoginService. Action: Please contact System Administrator.		x
LoginService	Not applicable	Login	POST	Not applicable	11500020	Cause: Failed to authenticate user. Invalid login request body.		x
LoginService	Not applicable	Login	POST	Not applicable	11500021	Cause: Failed to authenticate user.		x
DeploymentModel	Not applicable	Search	GET	DeploymentModel GUID	11500009	Cause: Failed to retrieve Cloud object. Got Error : {0}. Action: Please contact System Administrator.		x
DeploymentModel	Not applicable	Search	GET	DeploymentModel GUID	11500003	Cause: No Service Registry found. Action: Please contact System Administrator.		x
LogicalHostingEnvirnoment	Not applicable	Create	POST	Not applicable	10800048	Message: Cannot create Network Container: not enough data. {0} data is missing. Cause: Cannot create Network Container: not enough data. {0} data is missing. Action: Please contact System Administrator.	x
LogicalHostingEnvirnoment	NetworkContainer	Create	POST	Not applicable	10800321	Message: Error while creating Network Container. Cause: Error while creating Network Container. Action: Please contact System Administrator.	x
LogicalHostingEnvirnoment	Not applicable	Update	POST	LogicalHostingEnvironment GUID	10800350	Message: Error while creating Network Container. Cause: Error while creating Network Container. Action: Please contact System Administrator.	x
Option	OptionChoice	Search	POST	Not applicable	11500009	Cause: Failed to retrieve Cloud object. Got Error : {0}. Action: Please contact System Administrator.		x
Option	OptionChoice	Search	POST	Not applicable	11500003	Cause: No Service Registry found. Action: Please contact System Administrator.		x
Organization	Not applicable	Search	POST	ServiceOfferingInstance GUID	11500003	Cause: No Service Registry found. Action: Please contact System Administrator.		x
Organization	Not applicable	Search	POST	ServiceOfferingInstance GUID	11500009	Cause: Failed to retrieve Cloud object. Got Error : {0}. Action: Please contact System Administrator.		x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400045	Message: Could not find option choice from input request to apply to SOI. Cause: Cannot find option choice from input request to apply to Service Offering Instance. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400046	Message: Could not find the option choice from CloudDB to apply to SOI. Cause: Cannot find the option choice from CloudDB to apply to Service Offering Instance. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400047	Message: Could not find the target ${targetObj.getGuid()} in the cloud database for which the option choice is to be applied. Cause: Could not find the target {0} in the cloud database for which the option choice is to be applied. Action: Please check if the target parameter in input request is sent correctly.	x
ServiceOfferingInstance	VirtualGuest	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400048	Message: Could not find the valid VirtualGuest on which the option choice is to be applied. Cause: Cannot find the valid VirtualGuest on which the option choice is to be applied. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400066	Message: Could not find the valid target for which the option choice is to be applied. Cause: Could not find the valid target for which the option choice is to be applied. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400068	Message: NetworkContainer : ${lheObj.getName()} attached to requested ServiceOfferingInstance is not in Active State. Cannot complete operation. Cause: Add NIC operation can not be completed as NetworkContainer: {0} attached to requested ServiceOfferingInstance is not in Active State. Current state of NetworkContainer : {1}. Action: Please wait for NetworkContainer to become active before retrying the Add NIC operation.	x
ServiceOfferingInstance	ResourceSet	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400069	Message: Could not find ResourceSet or LogicalHostingEnvironment object associated with ComputeContainer :${target.getName()} Cause: Could not find ResourceSet or LogicalHostingEnvironment object associated with ComputeContainer :{0} Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400200	Message: Error while applying option choice in SOI. Cause: Error while applying option choice in Service Offering Instance. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400238	Message: Error while applying day 2 option on target ${target} and Service Offering Instance ${soi_id} Cause: Error while applying day 2 option on target [{0}] and Service Offering Instance [{1}]. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10400240	Message: Could not apply the selected optionchoice since target ServiceOfferingInstance was found to be Please contact System Administrator. Cause: Could not apply the selected optionchoice since target ServiceOfferingInstance was found to be Please contact System Administrator. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10500027	Message: Error creating Resource set ${s_resourceSet.getName()} Cause: Error occurred while creating resource set {0}. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10500034	Message: Error creating Resource set ${s_resourceSet.getName()} Cause: Error occurred while creating resource set {0}. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10500142	Message: Policy Engine could not match the tags on filtered Logical Network with either of the Tenant or the tags in the Blueprint. Cause: Policy Engine could not match the tags on filtered Logical Network with either of the Tenant or the tags in the Blueprint. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10500145	Message: Could not get Logical Networks for network Label : ${nicSpec.getNetworkLabel()}. OR Could not get Logical Networks for all NICs. Cause: Could not get Logical Networks for network Label :[{0}] Action: Please check if a Network exist with given Network Label and it is enabled.	x
ServiceOfferingInstance	ComputeContainer	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10500167	Message: Failed to retrieve Resourceset for ComputeContainer : ${target.getName()}. Cause: Failed to retrieve Resourceset for ComputeContainer [{0}]. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ComputeContainer	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10500168	Message: Failed to retrieve LogicalHostingEnvironmant for ComputeContainer : ${target.getName()}. Cause: Failed to retrieve LogicalHostingEnvironmant for ComputeContainer [{0}]. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ComputeContainer	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10500169	Message: Failed to retrieve ResourceHostingEnvironmant for ComputeContainer : ${target.getName()}. Cause: Failed to retrieve ResourceHostingEnvironmant for ComputeContainer [{0}]. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10500183	Message: Could not get NetworkInterface specification from the specified option : ${optionName} Cause: Error occurred while obtaining the Network Interface specification from the specified option : [{0}]. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10500193	Message: Add Server operation can not be completed as LogicalHostingEnvironment : ${lheObj.getName()} attached to requested ServiceOfferingInstance is not in Active State.Current state of LHE : ${lheObj.getState()} Cause: Add Server operation can not be completed as NetworkContainer : {0} attached to requested ServiceOfferingInstance is not in Active State. Current state of NetworkContainer : {1}. Action: Please wait for NetworkContainer to become active before retrying the Add Server operation.	x
ServiceOfferingInstance	ComputeContainer	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10800170	Message: Could not find the ComputeContainer in the input request. Cause: Cannot find the compute container in the input request. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	10800171	Message: Error while retrieving objects for placement decision from input request. Cause: Error while retrieving objects for placement decision from input request. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ComputeContainer	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	No code	Message: Error getting compute container object with guid: ${ccObj.getGuid()} from cloud database Cause: Please contact System Administrator. Action: Please contact System Administrator.
ServiceOfferingInstance	ComputeContainer	ApplyOptionChoice	POST	ServiceOfferingInstance GUID	No code	Message: No Server object found in CC: ${ccObj.getGuid()} from cloud database Cause: Please contact System Administrator. Action: Please contact System Administrator.
ServiceOfferingInstance	Not applicable	Decommission	POST	ServiceOfferingInstance GUID	10400053	Message: Could not get ServiceOfferingInstance with guid ${soiUUID} from CloudDB Cause: Cannot retrieve ServiceOfferingInstance with GUID {0} from CloudDB. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Decommission	POST	ServiceOfferingInstance GUID	10400054	Message: Could not get ServiceOfferingInstance with guid ${soiUUID} from CloudDB Cause: Cannot retrieve ServiceOfferingInstance with GUID {0} from CloudDB. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10400055	Message: Could not get resourceSet in functionalComponent : ${functionalComponent.getGuid()}. Cause: Cannot retrieve resourceSet in functionalComponent {0}. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Decommission	POST	ServiceOfferingInstance GUID	10400056	Message: Could not get functionalComponentURI in ServiceOfferingInstance : ${SOIObj.getName()} Cause: Cannot retrieve functionalComponentURI in ServiceOfferingInstance {0}. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Decommission	POST	ServiceOfferingInstance GUID	10400059	Message: Could not find Service Offering Instance with ID : ${resourceId} Cause: Could not find Service Offering Instance with ID : {0}. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Decommission	POST	ServiceOfferingInstance GUID	10400060	Message: Error stopping Service Offering Instance ${resourceId}. Setting state back to Running. Cause: Error stopping Service Offering Instance {0}. Restoring the old state. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Decommission	POST	ServiceOfferingInstance GUID	10400062	Message: Error decommissioning Service Offering Instance ${SOIObj.getName()}. Cause: Error decommissioning Service Offering Instance {0}. Please check the compute resources (Virtual Machines/Physical Servers) as they might not have been deleted/released due this error. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Decommission	POST	ServiceOfferingInstance GUID	10400271	Message: Extend operation failed for service offering instance ${soiDesc}. Cause: Extend operation failed for ServiceOfferingInstance [{0}]. Action: Please try again.	x
ServiceOfferingInstance	Not applicable	Decommission	POST	ServiceOfferingInstance GUID	10400286	Message: Cannot decommission ServiceOfferingInstance ${SOIObj.getName()} since it is still in ${soiState} state Cause: ServiceOfferingInstance {0} cannot be decommissioned since it is still in {1} state. Action: Please wait for the ServiceOfferingInstance to complete.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10500025	Message: Error stopping ResourceSet ${rsUUID}. Setting state back to Running. Cause: Error occurred while stopping ResourceSet : {0}. Restoring the old state. Action: Please contact System Administrator.	x
ServiceOfferingInstance	FunctionalComponent	Decommission	POST	ServiceOfferingInstance GUID	10500026	Message: Error stopping FunctionalComponent .Setting state back to Running. Cause: Error occurred while stopping FunctionalComponent. Restoring the old state. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10500028	Message: Error decommissioning Resource Set ${rsUUID}. Cause: Error occurred while decommissioning the resource set {0}. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10500141	Message: No Compute Container associated with this resource set [${rsUUID}]. Cannot proceed. Cause: No Compute Container associated with this resource set [{0}]. Cannot proceed. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10500177	Message: Could not retrieve ResourceHostingEnvironment object from LogicalHostingEnvironmant. Cause: Error occurred while retrieving the Resource Hosting Environment object from the Logical Hosting Environment. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10500178	Message: Error in ResourceSet Stop operation. Incorrect RHEClassName : ${RHEClassName} Cause: Error occurred in the resourceset start operation because of incorrect RHE class name : [{0}]. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10500179	Message: Error in ResourceSet BulkDecommission operation. Incorrect RHEClassName : ${RHEClassName} Cause: Error occurred in the resourceset bulk decommission operation because of incorrect RHE class name : [{0}] Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10500180	Message: Error in ResourceSet decommission operation. Could not retrieve NetworkContainer object from LogicalHostingEnvironment. Cause: Error occurred in the resourceset decommission operation because the network container object could not be retrieved from the Logical Hosting Environment. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10500181	Message: Error in ResourceSet decommission operation. Could not retrieve LogicalHostingEnvironment object from ResourceSet. Cause: Error occurred in the resourceset decommission operation because the Logical Hosting Environment could not be retrieved from the resourceset. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Decommission	POST	ServiceOfferingInstance GUID	10500192	Message: ResourceSet BulkDecommission operation has failed. LogicalHostingEnvironment: ${eligibleLHE.getName()} is in ${eligibleLHE.getState()} state. Cause: ResourceSet BulkDecommission operation has failed. NetworkContainer: {0} is in {1} state. Action: Please wait for NetworkContainer to become active before retrying decommissioning.	x
ServiceOfferingInstance	ComputeContainer	Decommission	POST	ServiceOfferingInstance GUID	10800195	Message: Error stopping ComputeContainer ${resourceId} Cause: Could not stop the Virtual Guest:{0}. Action: Generic error occurred while stopping the Virtual Guest:{0}.	x
ServiceOfferingInstance	ComputeContainer	Decommission	POST	ServiceOfferingInstance GUID	10800197	Message: Error decommissioning ComputeContainer ${resourceId} Cause: Could not decommission the Virtual Guest:{0}. Action: Generic error occurred while decommissioning the Virtual Guest:{0}.	x
ServiceOfferingInstance	VirtualGuest	Decommission	POST	ServiceOfferingInstance GUID	10800314	Message: Error decommissioning ComputeContainer ${resourceId}. Cause: Could not decommission the Virtual Guest:{0}. Action: Generic error occurred while decommissioning the Virtual Guest:{0}.	x
ServiceOfferingInstance	PhysicalCompute	Decommission	POST	ServiceOfferingInstance GUID	10800345	Message: Could not find OS details from PhysicalServer : ${physicalHost.getName()} Cause: Could not find OS details from PhysicalServer {0} Action: Please contact System Administrator.	x
ServiceOfferingInstance	ComputeContainer	Decommission	POST	ServiceOfferingInstance GUID	10800346	Message: Could not find SystemType details from ComputeContainer : ${computeContainer.getName()} Cause: Could not find SystemType details from ComputeContainer {0} Action: Please contact System Administrator.	x
ServiceOfferingInstance	VirtualGuest	Decommission	POST	ServiceOfferingInstance GUID	10800422	Message: Could not find VirtualGuest from the DB for ComputeContainer: ${computeContainer.getName()} Cause: Could not find VirtualGuest from the DB for ComputeContainer: [{0}]. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ComputeContainer	Decommission	POST	ServiceOfferingInstance GUID	10800423	Message: Could not find serverUUID for ComputeContainer: ${computeContainer.getName()} Cause: Could not find server UUID for ComputeContainer: [{0}]. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Start	POST	ServiceOfferingInstance GUID	10400058	Message: Error starting Service Offering Instance ${resourceId}. Restoring the old state. Cause: Error starting Service Offering Instance {0}. Restoring the old state. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Start	POST	ServiceOfferingInstance GUID	10400059	Message: Could not find Service Offering Instance with ID : ${resourceId} Cause: Could not find Service Offering Instance with ID : {0}. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Start	POST	ServiceOfferingInstance GUID	10500023	Message: Could not find Service Offering Instance with ID : ${resourceId} Cause: Could not find Service Offering Instance with ID : {0}. Action: Please contact System Administrator.	x
ServiceOfferingInstance	FunctionalComponent	Start	POST	ServiceOfferingInstance GUID	10500024	Message: Error starting FunctionalComponent. Setting state back to Installed. Cause: Error occurred while starting FunctionalComponent. Restoring the old state. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Start	POST	ServiceOfferingInstance GUID	10500176	Message: Error occurred in the start operation for resourceset ${resourceSet.getName()} because of incorrect Resource Hosting Environment class name : ${RHEClassName} Cause: Error occurred in the start operation for resourceset [{0}] because of incorrect ResourceHostingEnvironment class name : [{1}]. Action: The relationship between ResourceSet and LogicalHostingEnvironment-ResourceHostingEnvironment is broken. Please check if the ServiceOfferingInstance is provisioned correctly.	x
ServiceOfferingInstance	ResourceSet	Start	POST	ServiceOfferingInstance GUID	10500177	Message: Could not retrieve ResourceHostingEnvironment object from LogicalHostingEnvironmant. Cause: Error occurred while retrieving the Resource Hosting Environment object from the Logical Hosting Environment. Action: Please contact System Administrator.	x
ServiceOfferingInstance	VirtualGuest	Start	POST	ServiceOfferingInstance GUID	10800196	Message: Error starting ComputeContainer ${resourceId} .Cause: Could not start the Virtual Guest:{0}.Action: Generic error occurred while starting the Virtual Guest:{0}.	x
ServiceOfferingInstance	Not applicable	Stop	POST	ServiceOfferingInstance GUID	10400059	Message: Could not find Service Offering Instance with ID : ${resourceId} Cause: Could not find Service Offering Instance with ID : {0}. Action: Please contact System Administrator.	x
ServiceOfferingInstance	Not applicable	Start	POST	ServiceOfferingInstance GUID	10400060	Message: Error stopping Service Offering Instance ${resourceId}. Setting state back to Running. Cause: Error stopping Service Offering Instance {0}. Restoring the old state. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Start	POST	ServiceOfferingInstance GUID	10500025	Message: Error stopping ResourceSet ${rsUUID}. Setting state back to Running. Cause: Error occurred while stopping ResourceSet : {0}. Restoring the old state. Action: Please contact System Administrator.	x
ServiceOfferingInstance	FunctionalComponent	Start	POST	ServiceOfferingInstance GUID	10500026	Message: Error stopping FunctionalComponent .Setting state back to Running. Cause: Error occurred while stopping FunctionalComponent. Restoring the old state. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Start	POST	ServiceOfferingInstance GUID	10500177	Message: Could not retrieve ResourceHostingEnvironment object from LogicalHostingEnvironmant. Cause: Error occurred while retrieving the Resource Hosting Environment object from the Logical Hosting Environment. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ResourceSet	Start	POST	ServiceOfferingInstance GUID	10500178	Message: Error in ResourceSet Stop operation. Incorrect RHEClassName : ${RHEClassName} Cause: Error occurred in the resourceset start operation because of incorrect RHE class name : [{0}]. Action: Please contact System Administrator.	x
ServiceOfferingInstance	ComputeContainer	Start	POST	ServiceOfferingInstance GUID	10800195	Message: Error stopping ComputeContainer ${resourceId} . Cause: Could not stop the Virtual Guest:{0}. Action: Generic error occurred while stopping the Virtual Guest:{0}.	x
ServiceOfferingInstance	ComputeContainer	Start	POST	ServiceOfferingInstance GUID	10800346	Message: Could not find SystemType details from ComputeContainer : ${computeContainer.getName()} Cause: Could not find SystemType details from ComputeContainer {0} Action: Please contact System Administrator.	x
Task	Not applicable	Status	GET	Task GUID	11100008	Cause: Error occurred while retrieving task status from the repository for task ID {0}. Action: Please contact System Administrator.		x
Task	Not applicable	Status	GET	Task GUID	11100009	Cause: Error occurred while retrieving task status since the task {0} has expired. Action: Please contact System Administrator.		x
Task	Not applicable	Status	GET	Task GUID	11500000	Cause: No Task Manager available. Action: Please contact System Administrator.		x
VirtualGuest	Not applicable	Search	GET	VirtualGuest GUID	11500003	Cause: No Service Registry found. Action: Please contact System Administrator.		x
VirtualGuest	Not applicable	Search	GET	VirtualGuest GUID	11500009	Cause: Failed to retrieve Cloud object. Got Error : {0}. Action: Please contact System Administrator.		x

Errors related to API operations

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