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VDI Orchestration ZipKit issues

This topic contains information to help you troubleshoot the VDI Orchestration ZipKit.

You can check the following log files for entries that might help diagnose the problem:

Log fileLocation
vdi_install_log.txt

Windows:  
..TempDirectory\vdi_install_log.txt  

Linux:  
..TempDirectory/vdi_install_log.txt

RemedyApplication_error.log

Note: You can check this file for details of failures in the installation of .arx and .def files.

Windows:
..TempDirectory\VDI_tmp\Logs\RemedyApplication_error.log

Linux:  
..TempDirectory/VDI_tmp/Logs/RemedyApplication_error.log

processes.log

Windows:  
C:\Program Files\BMC Software\AO-Platform\CDP\tomcat\logsprocesses.log

Linux:  
/opt/bmc/AO-Platform/CDP/tomcat/logs/processes.log

arerror.log

Windows:  
C:\Program Files\BMC Software\ARSystem\ARSystem\Arserver\Db\arerror.log

Linux:  
/opt/bmc/ARSystem/ARSystem/Arserver/Db/arerror.log

Note

For advanced troubleshooting, enable the AR filter log in the system. See Enabling logs for details.

The following table contains explanations and workarounds for problems that you might encounter when working with the VDI Orchestration ZipKit:

ProblemSolution
The catalog and the group name are not displayed in the list boxes when you are creating the desktop request.
  1. Verify that the controller computer (Citrix Desktop Studio) is running.
  2. Ensure that Citrix XenServer is enabled and connected in the Citrix Desktop Studio infrastructure section.
  3. Ensure that the data is available in the BMC Remedy User form (CitrixVDI:Catalog_Desktop_Group).
  4. Manually, execute all schedulers one at a time (Create Catalog Entry, Create Desktop Group Entry, Create Catalog and Desktop Group Relationship Entry). See Configuring schedules for the VDI Orchestration ZipKit for details.
The Service Request Definitions (SRDs) for requesting a desktop are not visible in the BMC Remedy Action Request System (BMC Remedy AR System) > Applications > Service Request Management.
  1. Ensure that the entitlement is appropriately configured.  See Creating entitlement rules for details.
  2. Submit a request from BMC Remedy AR System, ensure that the data is available in the BMC Remedy User form CitrixVDI:SRM Interface, and verify all the stages.


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