This topic contains information about how to contact Customer Support and the support status for this and other releases.
Contacting Customer Support
If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
Subscribe to proactive notifications in the My Support Profile section of the Customer Support site. Proactive notifications update you when hot fixes, patches, and other information is available.
Electronic Product Distribution
You can download BMC Cloud Lifecycle Management installation files at the Electronic Product Distribution site.
Escalating to Customer Support
For escalations regarding an ongoing issue and for questions about the support process, you can contact the Customer Support manager directly. Contact information is in the signature of emails that are sent by the Customer Support staff currently working with you.