Services are the most visible part of your cloud, representing the value IT adds to the business. Your compute, network, and storage resources work together to support the services end users request through the BMC My Cloud Services Console.
The following topics provide overview information about BMC Cloud Lifecycle Management services:
- Service offerings overview
- Requestable offerings overview
- Options overview
- Entitlement packages overview
- Service blueprints overview
- Service Catalog overview
Services describe the functionality that an organization provides. Web hosting, email service, and enterprise resource planning are all examples of services. An IT organization provides services in the form of service offerings. For example, for a Web hosting service, a cloud administrator might create three service offerings (Small, Medium, and Large) each with different prices for deployment and maintenance. A cloud administrator creates requestable offerings for each of the service offerings he or she wants to make available in the Service Catalog. Lastly, a cloud administrator can also create options, each with multiple choices, that the end user can request to supplement a requestable offering. Each choice has an associated price.
Example service offering, requestable offering, and options
For example, from the BMC My Cloud Services Console, an end user might request the Large LAMP Stack service offering, and add options for Monitoring and Backup. The price to deliver that service is $100, and the monthly price to maintain the service is $16.
The arrangement of your services and the infrastructure services that support them is your service model. It organizes the behaviors and functional relationships of your supporting resources, and manages the delivery of the resulting services. To support a service model that complies with IT Infrastructure Library (ITIL) v3, services include several components that combine the utility (what a service does) and warranty (how the service is delivered).
Within BMC Cloud Lifecycle Management, services are presented to end users and cloud administrators from different perspectives. End users view services as the offerings they can request through the BMC My Cloud Services Console. End users see the price of the service, as well as any options they can select for that service. Cloud administrators can view services as end users do, but cloud administrators also view services structurally as the service blueprints that define the software packages and resources used to deliver a service.
Every service has an associated price that specifies the financial amount the user is charged for that service. Each service also has an associated cost that specifies the financial amount the IT organization absorbs for delivering or maintaining the service. Price is visible to all users, while cost is visible only to cloud administrators. BMC Cloud Lifecycle Management can track the charges for allocated services, but does not manage the billing process for those services.
For more information about services, see the following topics: