Unsupported content

 

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Tracking installation progress

You might encounter situations in which the installer is performing installation tasks on a given target host, but the progress is not visible in the installer interface.

To track installation progress

You can monitor the progress of a BMC Cloud Lifecycle Management installation by performing the following steps on each of the product hosts:

  1. Verify that the installation binary files are copied in the temporary directory on the target host.
    For information about the product-specific temporary directory names, see Temporary directory for installation binaries.
  2. Review the messages, date, and time stamp in the following log files:
    • rscd.log located at C:\Program Files\BMC Software\BladeLogic\RSCD on Microsoft Windows and /opt/bmc/rscd/NSH/log/ on Linux
    • Product installation logs
      For example, for the BMC Remedy AR System & IT Service Mgt. Suite installation, review the bmcremedyitsmsuitepreconfiguredstack_install_log.txt file. All installation log files are located at C:\Windows\Temp on Windows and /tmp on Linux. For information about log files for specific products in the BMC Cloud Lifecycle Management solution, see Verifying the installation.
  3. Review the planner_installation_log.txt log file located at C:\Users\<loggedOnUser>\AppData\Local\Temp on Windows and /tmp on Linux.
    This log file records all installer activities during the entire solution installation.

Temporary directory for installation binaries

Before the installer launches the installation activity on target hosts, installation binaries are copied to a temporary directory on the target host. The name of the temporary directory varies depending on the product that you are installing. The following table list these temporary directory names for each product in the solution:

Product name

Temporary directory

BMC Remedy AR System & IT Service Mgt. Suite

app_1_arServerPrimary

BMC Remedy AR System Server – Cloud Database

app_1_arSystemServerCloudDBPrimary

BMC Atrium Core – Web Registry

app_1_atriumWebRegistry

BMC Remedy AR – Mid-Tier

app_1_arSystemMidTier

BMC Server Automation – App Server & Console

app_1_BBSAConfigServer

PXE Server

app_1_planProductPXeServer

BMC Network Automation

app_1_BBNA

BMC Atrium Orchestrator

app_1_BAOPlatform

BMC ProactiveNet Performance Management – Central Server

app_1_BPPM_ROUTER

BMC ProactiveNet Performance Management – Central Server

app_1_BPPM_SERVER

BMC ProactiveNet Performance Management – DCH

app_1_productBPPMAgent

Cloud Database Extensions

app_1_PrivateExtensions

Platform Manager

app_1_APIServer

Cloud Portal Extensions

app_1_PortalAndPublicExtensions

Where to go from here

Was this page helpful? Yes No Submitting... Thank you

Comments