Creating new services for the Service Catalog

This topic describes how to create a new service for the Service Catalog. This topic contains the following sections:

Overview

A service is the utility that an organization provides and is defined by its service offerings, requestable offerings, and service level targets.

For example, the Calbro IT organization offers an email service, which includes gold and silver service offerings that have service level targets based on response times.

In the Service Catalog, a service must have at least one service offering and can have one or more requestable offerings. When you create a service, it is saved to BMC.ASSET dataset.

To create a service

1. From the BMC Cloud Lifecycle Management Administration Console, click the vertical Workspaces menu on the left side of the window, and click Service Catalog.
2. In the Service Catalog, click Create a New Service .
3. Enter the service name.
4. For Type, select a service type.
   • Business service — Services that customers use and that shows the customer view of services, such as email or an online store.
   • Technical service — Supporting IT and infrastructure resources required to support business services that are not visible to customers, such as servers, applications, and network CIs.

     Note

     After you select the type and save the service, you cannot change the type.

5. Enter a description of the service.
6. Do one of the following:
   • To create the service offering, click Apply.
   • To create the service offering later, click Save to save your selections and close the window.

Where to go next

After creating a service, define a service offering.

Related topics

Creating cloud services
Creating a service offering
Decommissioning and deleting services
Creating default settings for a service offering