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Remedy Change Management 9.1

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Remedy IT Service Management Suite (Remedy ITSM Suite) and BMC Helix ITSM service provide out of-the-box IT Information Library (ITIL) service support functionality. Remedy ITSM Suite and BMC Helix ITSM service streamline and automate the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model.

Release notes and notices

updated 03 Nov

This section provides information about what is new or changed in BMC Change Management version 9.1.00, including urgent issues, documentation updates, service packs, and patches.

Note

This section only includes information about changes since the most recent release of BMC Change Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, and 9.0.

Related topics

Where to find more information

Known and corrected issues

Installation and upgrade documentation
(in the BMC Remedy ITSM Suite 9.1 Deployment online documentation)

Support information

Related products

BMC Remedy IT Service Management Suite

BMC Asset Management

BMC Service Desk

BMC Knowledge Management

Classic view no longer supported in BMC Remedy ITSM

As announced earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views and its settings were included in version 9.0 to help customers transition to BMC Remedy with Smart IT or the Best Practice views.

Starting with Service Pack 1 for version 9.0, the preferences set at Company, Support Group or Individual level to use the Classic View are no longer applicable. For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at Product announcements for BMC Remedy IT Service Management Suite .

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Date	Title	Summary
December 5, 2017	9.1.04	This release consolidates all the Hot Fixes delivered for BMC Service Desk version 9.1 and later into version 9.1.04. This version includes the following enhancements. Approval mapping for individuals or support groups related to a CI Fortification of user permissions to work with tasks
June 9, 2016	9.1.03: Service Pack 3	Service Pack 3 release for BMC Change Management version 9.1.00.
May 31, 2017	1.6.00 enhancements	Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are: Enhanced screen configuration capabilities Capability to update field using expression Provider action for a specific field for change and incident ticket Ticket console enhancement Additional process to add custom fields to the Asset View Global search enhancements Smart Recorder search enhancement Additional configuration parameters Customization information transfer using the BMC Remedy Deployment Application Management of configuration data through Centralized Configuration (CCS) forms Data migration utility for Smart IT 2.0 upgrade Auto-categorization by using BMC Cognitive Service Management
December 5, 2016	9.1.02: Service Pack 2	Enhancements to change automation
December 5, 2016	1.5.01 enhancements	MultiExcerpt named 'SmartIT1501DecEnh' was not found The page: Release notes and notices was found, but the multiexcerpt named 'SmartIT1501DecEnh' was not found. Please check/update the page name used in the 'multiexcerpt-include macro.
June 23, 2016	9.1.01: Service Pack 1	Service Pack 1 release for BMC Change Management version 9.1.00.
June 23, 2016	1.5.00 enhancements	MultiExcerpt named 'SmartIT15June_enhancements' was not found The page: Release notes and notices was found, but the multiexcerpt named 'SmartIT15June_enhancements' was not found. Please check/update the page name used in the 'multiexcerpt-include macro.
May 17, 2016	Smart IT 1.4 performance	Performance information is now available for Smart IT 1.4.
April 07, 2016	Documentation enhancement	Videos on user onboarding and content import in BMC Remedy Smart Reporting are now available.
February 26, 2016	Documentation enhancements	Enhanced information is now available for accessing and navigating the BMC Remedy Smart Reporting interface. Streamlined, usecase based documentation is now available for the following BMC Remedy Smart Reporting features: Timeline Favorites Subscriptions Connections Discussions Settings
February 24, 2016	1.4.00 enhancements	Smart IT 1.4 introduces several enhancements: New Asset Management capabilities, including: Asset Console for locating and managing assets Create and update assets Grouped assets and additional asset types Smart receiving from mobile devices Customization of the Asset View Visual CI explorer Create an incident, work order, or change request from an asset Relate an asset to another asset Enable or disable application modules for phased roll out Add new customer from Smart Recorder Add approvers to change requests Apple Watch support Upgrade enhancements
December 22, 2015	Version 9.1.00	BMC Change Management provides defect fixes for this release. For more details, see Version 9.1.00 enhancements Known and corrected issues
December 18, 2015	Service Pack 1 for version 1.3 of BMC Remedy with Smart IT	Enhancements available in this release: Functionality to support Knowledge-Centered Support (KCS) framework Support for BMC Remedy ITSM 9.1 enhancements Upgrade directly to Smart IT 1.3.01 from version 1.2.00 User experience enhancements Accessibility enhancement Support for Microsoft Edge browser Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT.

Getting started Quick start Key concepts User goals and features Use cases Quick Start >		Planning Performance, permissions, and system requirements Installing Information about installation and configuration of the product, migration of data, and deployment Upgrading Upgrade process
		Troubleshooting Issues resolution, logs, and contacting Support
Using Interface descriptions, using the product	Administering Information about adding custom fields and actions, and setting up Smart Reporting	Developing Development interfaces and toolkits	Integrating Integrations with other products

PDFs

Additional resources

The following hyperlinks provide information outside of the BMC Change Management documentation that you might find helpful:

BMC Communities, BMC Remedy community
BMC Change Management Support page, Remedy Change Management Support
Search the BMC Support Knowledge base
BMC Educational Services, BMC Remedy ITSM Suite learning path
BMC Global Services, BMC Remedy ITSM offerings
www.bmc.com information about BMC Remedy ITSM Suite
Documentation for related products

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

The Action Request System discussion list, ARSLIST

FAQs

This topic provides answers to frequently asked questions (FAQ) about BMC Change Management.

How do I add risk factors and risk factor questions for performing risk analysis?

Use the Application Administration Console to add risk factors and risk factor questions. For instructions, refer to the following topics:

How do I create alternate approvers?

Use the Alternate Approvers tab on the CTM:People form to set up alternate approvers. For more information, see Adding alternate approvers.

Alternatively, you can use the AP:Administration form to define a process administrator for the approval process. For more information, see Working with the AP-Administration form in the BMC Remedy AR System online documentation.

As an approver, how do I request additional information in an approval signature?

See Requesting more information about approval requests in the BMC Remedy AR System online documentation.

As a requester, how do I respond to requests for more information in an approval signature?

See Viewing and responding to More Information requests in the BMC Remedy AR System online documentation.

How do I enable Task Phase Management?

Use the Change Configuration Rules form to enable Task Phase Management. For more information, see Configuring change rules.

Also see related topics:

How do I create custom filter options on the Change Management Console?

See Managing custom searches.

How do I create custom process flows for BMC Change Management?

Use the Application Administration Console to define a custom change lifecycle and custom status transitions. For instructions, see Configuring custom process flows.

How do I disable automatic assignment if I leave the Change Coordinator and Change Manager fields blank in a change request?

On the Change Configuration Rules form, set Assignment Engine Integration to No. For more information, see Configuring change rules.

How do I create custom notifications for approval signatures?

Use the Notification tab on the AP:Administration form to create notifications. For more information, see Defining notifications in the BMC Remedy AR System online documentation.

How do I enable logging for approval debugging?

Perform the following steps:

In the Applications sliding menu, select Quick links > Approval Administration Console > Server settings (in the navigation panel) to open the AP:Admin-ServerSettings form.
Select the Approval Debug Mode check box.
Specify the location of the log file.
Click Save.

For more information, see BMC Remedy Approval Server debug log in the BMC Remedy AR System online documentation.

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Last modified by Vrishali namdev Galinde on Nov 03, 2019

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Remedy Change Management 9.1

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