Remedy Change Management 9.1
This section only includes information about changes since the most recent release of BMC Change Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, and 9.0.
Classic view no longer supported in BMC Remedy ITSM
As announced earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views and its settings were included in version 9.0 to help customers transition to BMC Remedy with Smart IT or the Best Practice views.
Starting with Service Pack 1 for version 9.0, the preferences set at Company, Support Group or Individual level to use the Classic View are no longer applicable. For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at .
To stay informed of changes to this space, place a watch on this page.
|December 5, 2017|
This release consolidates all the Hot Fixes delivered for BMC Service Desk version 9.1 and later into version 9.1.04. This version includes the following enhancements.
|June 9, 2016||9.1.03: Service Pack 3||Service Pack 3 release for BMC Change Management version 9.1.00.|
|May 31, 2017||1.6.00 enhancements|
Enhancements available in version 1.6.00 of Remedy with Smart IT (Smart IT) are:
|December 5, 2016||9.1.02: Service Pack 2|
Enhancements to change automation
|December 5, 2016||1.5.01 enhancements|
Enhancements available in version 1.5.01 of BMC Remedy with Smart IT (Smart IT) are:
|June 23, 2016||9.1.01: Service Pack 1||Service Pack 1 release for BMC Change Management version 9.1.00.|
|June 23, 2016||1.5.00 enhancements|
Smart IT 1.5 introduces several enhancements:
In addition, BMC Remedy IT Service Management (BMC Remedy ITSM) 8.0.00 is the minimum supported version for Smart IT 1.5. BMC Remedy with Smart IT 1.4 and earlier continue to be supported by BMC Remedy ITSM 7.6.04 SP2 and above.
|May 17, 2016||Smart IT 1.4 performance||Performance information is now available for Smart IT 1.4.|
|April 07, 2016||Documentation enhancement|
Videos on user onboarding and content import in BMC Remedy Smart Reporting are now available.
|February 26, 2016||Documentation enhancements|
February 24, 2016
Smart IT 1.4 introduces several enhancements:
|December 22, 2015||Version 9.1.00|
|December 18, 2015||Service Pack 1 for version 1.3 of BMC Remedy with Smart IT|
Enhancements available in this release:
Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT.
As an end user, access and navigate the interface and work with records and reports.
As a developer, customize BMC Remedy ITSM and develop integrations.
As an administrator, configure application preferences and options for Remedy Change Management.
As an administrator, set up integrations with other BMC products or third-party software.
Resolve common issues or errors, review logs, or contact Support.
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.
(On-premises only) Install and perform initial system configuration.
(On-premises only) Upgrade based on the latest system requirements and software.
- BMC Communities, BMC Remedy community
- Change Management Support page, Remedy Change Management Support
- Search the BMC Support Knowledge base
- BMC Educational Services, Remedy ITSM Suite learning path
- BMC Global Services, Remedy ITSM offerings
- www.bmc.com information about Remedy ITSM Suite
- Documentation for related products
The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:
- The Action Request System discussion list, ARSLIST
Use the Alternate Approvers tab on the CTM:People form to set up alternate approvers. For more information, see Adding alternate approvers.
Alternatively, you can use the AP:Administration form to define a process administrator for the approval process. For more information, see in the Remedy AR System online documentation.
See in the Remedy AR System online documentation.
See in the Remedy AR System online documentation.
Use the Change Configuration Rules form to enable Task Phase Management. For more information, see Configuring change rules.
Also see related topics:
Use the Application Administration Console to define a custom change lifecycle and custom status transitions. For instructions, see Configuring custom process flows.
On the Change Configuration Rules form, set Assignment Engine Integration to No. For more information, see Configuring change rules.
Use the Notification tab on the AP:Administration form to create notifications. For more information, see in the Remedy AR System online documentation.
Perform the following steps:
- In the Applications sliding menu, select Quick links > Approval Administration Console > Server settings (in the navigation panel) to open the AP:Admin-ServerSettings form.
- Select the Approval Debug Mode check box.
- Specify the location of the log file.
- Click Save.
For more information, see in the Remedy AR System online documentation.