Change Management console functional areas
Various functions are available in the Change Management console depending on your permissions. These functions provide quick ways to go to different areas in BMC Change Management and to perform other functions.
The following table describes what you can do in each of the functional areas:
Change Management Console functional areas
Change Management Console header
The Global search feature lets you search across multiple forms for records that match a key term.
This area contains the following fields: Show, Filter By, and Role. These fields combine to provide a way that you can filter the change records in the Changes table.
For information about using these filtering options, see Filtering records in the Change Management Console.
View Broadcast, or New Broadcast
Click this link to open the broadcast dialog box, from where you can view, create, modify, and delete broadcasts.
|Counts||This area contains a count of change request records. The application updates this number dynamically to reflect the way that you are filtering the contents of the Change table. For example, if the Show field contains Assigned to me and the Filter By field contains By Status > All Open, then the numbers that appear in the Counts panel represent the number of open, waiting approval, in progress, and pending change requests that are currently assigned to you.|
Use the links in this area to do the following actions:
This area contains links to other BMC applications, consoles, and modules. The contents of this area depend on what other applications and so on are installed. Click the double greater-than sign to open or close this panel.
The Changes table displays high-level details about the change records that match the criteria specified in the Company and Assigned To fields, or that were found by the most recently completed search. The CRQ prefix identifies the change requests. You can filter the requests in the table by using the Show and Filter By fields.
Opens the New Change form so you can create a new change request record.
Create for Company
Opens the New Change form so you can create a new change request record, after asking you to identify the company that you are creating the change request record for. The record is created and submitted on the spoke server in which the company you identified is defined.
Opens the change request record selected in the table.
Displays the details of the change request record selected in the table as a report.
Opens the detailed SMPM change management process diagram, if the full SMPM application is installed. Otherwise, it opens a high-level diagram of the change management process.
Opens the Service Context summary view for the record selected in the Changes table.
Details and Tasks
Displays details or related tasks of the record selected in the Changes table.
When selected, contains detailed read-only information about the record selected in the Changes table. To see Details when the Tasks table is showing, click Show Details.
Shows activity associated with the change.
When selected, lets you view tasks associated with the record that is selected in the Changes table. To see Tasks when Details is showing, click Show Tasks.