This documentation supports the 9.1 version of Change Management.

To view the latest version, select the version from the Product version menu.

Approvals generated based on Impacted Areas

If you modify the approver mapping to include Organization and Department, an approval now can be generated on the basis of any of the six fields in the Impacted Area.

The following figure shows an approval mapping that uses only three fields.

Approver mapping now includes Organization and Department

When a change request is created with the Organization and Department values for the Impacted Areas, these records can be matched against the approval mapping records. Using Impacted Areas (combined with approver mappings) gives you the ability to create multiple approvals, as needed. For example, using only the global processes and creating just two mappings, you can generate the following approvals:

Approver Mappings

Individual approver mapping

Approval process phase

Values set in Impacted Area of Approver Mapping

IA fields used in change request

Mary Mann

Review

All fields with default dots are filled.

Company is required.
The following fields are optional:

  • Region
  • Site Group
  • Site
  • Organization
  • Department

Francie Stafford

Review

  • Company (IA) — Calbro Services
  • Organization (IA) — Information Technology
  • Department (IA) — Customer Service

Company is required.
The following fields are optional:

  • Region
  • Site Group
  • Site

If a change request is created and the only impacted area defined in the request is Company, only one approval is generated in the Review phase for Mary Mann to approve. But if the change request also defines Organization or Department as Impacted Areas, two approvals are generated: one for Mary and one for Francie, as shown in the following figure.

Approvals generated based on Impacted Areas

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Comments

  1. Giby Varghese

    Hi Team,

    This documentation is for 9.1 but the screenshots are from the previous version. Please provide the latest screenshots.

    Regards,

    Giby

     

    Jan 27, 2016 02:51
    1. Priya Shetye

      Thank you for pointing this out. We are working on updating the screenshots.

      Feb 25, 2016 05:51