Approval states on the Status Flow tab
The states (and lifecycle) of change requests are completely dependent on the settings defined in the Status and Status Reason fields on the Status Flow tab of the Approval Process Configuration form. This means that when the Status and Status Reason fields for the change requests match the value specified in the Begin column, the approval process starts.
Whenever there is a change in the Status and Status Reason fields for a change request, the workflow searches the Approval Process Configuration form to see if there are any approval configuration records for the current process combination. If a configuration record is found, then the process name is returned to the change request and the application command to the Approval Server to start the approval process is issued.
When the approval process starts, the Status and Status Reason fields are locked to prevent further changes to the change request record until there is a decision (approved or rejected) from the approvers.
Approval configuration records are defined for change requests by company, so you can configure several configuration records as needed.
The following table describes the approval states:
This state is an indicator to the Approval Server for starting the approval process. By default, the Review phase does not begin until the change request reaches the status of Request for Authorization.
If one or all approvers have approved the change request, then the Approval Server changes the Status and Status Reason fields values on the change request to match the values configured here. By default, if the change is approved in the Review phase, it then moves to the status of Request For Change. At that time, the locked Status and Status Reason fields on those records are unlocked and the records go through the rest of their lifecycle.
This state defines the values of the Status and Status Reasons fields for change requests if a record is rejected.
If the Approval Server does not find any of the mapped approvers, then the Status and Status Reason field values on the two forms are changed to the values specified.