This documentation supports the 9.1 version of Change Management.

To view the latest version, select the version from the Product version menu.

Approval states on the Status Flow tab

The states (and lifecycle) of change requests are completely dependent on the settings defined in the Status and Status Reason fields on the Status Flow tab of the Approval Process Configuration form. This means that when the Status and Status Reason fields for the change requests match the value specified in the Begin column, the approval process starts.


Whenever there is a change in the Status and Status Reason fields for a change request, the workflow searches the Approval Process Configuration form to see if there are any approval configuration records for the current process combination. If a configuration record is found, then the process name is returned to the change request and the application command to the Approval Server to start the approval process is issued.

When the approval process starts, the Status and Status Reason fields are locked to prevent further changes to the change request record until there is a decision (approved or rejected) from the approvers.

Approval configuration records are defined for change requests by company, so you can configure several configuration records as needed.

The following table describes the approval states:

Approval state

Description

Begin

This state is an indicator to the Approval Server for starting the approval process. By default, the Review phase does not begin until the change request reaches the status of Request for Authorization.

Approved

If one or all approvers have approved the change request, then the Approval Server changes the Status and Status Reason fields values on the change request to match the values configured here. By default, if the change is approved in the Review phase, it then moves to the status of Request For Change. At that time, the locked Status and Status Reason fields on those records are unlocked and the records go through the rest of their lifecycle.

Note: The Approved state is based on the rules set up in the Approval Server (in the AP:Rule Definition form). To access the AP:Rule Definition form from the AP:Administration Console, click the Rule tab, select a rule, and then click View. For more information about rules in the Approval Server, see Approval rules in the BMC Remedy Action Request System server documentation.

For auto-approvals, the change moves to the status selected in this field, and not to the status selected under No Approvers state.

Rejected

This state defines the values of the Status and Status Reasons fields for change requests if a record is rejected.

No Approvers

If the Approval Server does not find any of the mapped approvers, then the Status and Status Reason field values on the two forms are changed to the values specified.

Note: For Change Ad Hoc process and Change Management Chain process, the No Approval state transition is not applicable. If approvers are not found, the change moves to the Pending state with the status reason of Approval Error. For example, if for an Ad Hoc process, if the Change Manager is not defined, we get an error.

Related topics

Configuring approvals - Quick start
Creating individual and group approvers

Was this page helpful? Yes No Submitting... Thank you

Comments