This documentation supports the 9.1 version of Change Management.

To view the latest version, select the version from the Product version menu.

9.1.04

This table provides information about fixes and updates in this version, and provides instructions for downloading and installing the version.

Enhancements in version 9.1.04

To learn about new features added to this version, see Enhancements

For more information about enhancements in BMC Remedy ITSM Suite, see  Enhancements in version 9.1.04 .

Known and corrected issues
  • Known and corrected issues
  • Application installation and upgrade known and corrected issues in BMC Remedy IT Service Management Deployment documentation.
Downloading the version

For download instructions, see Downloading the installation files. in BMC Remedy IT Service Management Deployment documentation.

Installing the version

If you are installing the product for the first time, see  Installing in BMC Remedy IT Service Management Deployment documentation.

If you are installing version 9.1.04 as an upgrade, see  Upgrading BMC Remedy IT Service Management Deployment documentation.

Note: To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 9.1.04 before installing BMC Remedy ITSM Suite 9.1.04.


Enhancements

Version 9.1.04 provides the following enhancements:

Approval mapping for individuals or support groups related to a CI

You can now create an approval mapping for any change request and release request to associate individuals or support groups that are related to a CI by a role such as Approved By, Managed By, and so on. When you relate a CI to the change request or release request, the individuals or members of the support group for which you created a mapping become approvers for that request. For information about creating this approval mapping, see Creating mapping to relate people and support groups related to CI (for BMC Change Management) and Creating approval mappings for people and support groups related to CI for Release Management.

Fortification of user permissions to work with tasks

With this version, you require a set of permissions to open and modify information in a task related to change request by opening it from your IT Home page or from the parent request. For more information about these permissions, see Task Management System permissions.


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