This documentation supports the 9.1 version of Change Management.

To view the latest version, select the version from the Product version menu.

9.1.01: Service Pack 1

This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.

Updates in Service Pack 1

The following enhancements were provided in this release:

In previous releases, when processing approvals for a change request containing large number of Impacted Areas or CIs using the CI-IA Level processes, the approval signature generation took a long time or in some cases timed out, even though the approval mapping did not specify Impacted Area or CI criteria.

Starting with Service Pack 1 for version 9.1.00, the approval signature process fetches mappings in a way that will minimize the result-set to the extent possible considerably improving performance.

For more information see description of SW00481048 in Known and corrected issues .

For more information about enhancements in BMC Remedy ITSM Suite, see Service Pack 1 enhancements.

Known and corrected issues
  • Known and corrected issues
  • Application installation and upgrade known and corrected issues in BMC Remedy IT Service Management Deployment documentation.
Downloading the service packFor download instructions, see Downloading the installation files.
Installing the service pack

If you are installing the product for the first time, see  Installing BMC Remedy ITSM  in BMC Remedy IT Service Management Deployment documentation.

If you are installing this service pack as an upgrade, see  Upgrading BMC Remedy ITSM in BMC Remedy IT Service Management Deployment documentation.

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