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This documentation supports the 9.0 version of Change Management.

To view the latest version, select the version from the Product version menu.

Remedy Change Management 9.0 Using

Using social collaboration

Chat integration

The chat functionality enables BMC Remedy ITSM users to initiate one-on-one or group live chat sessions in the context of a specific record (for example a change record) from within the BMC Remedy ITSM applications. Using this functionality, IT support users can chat with other IT support users and initiate collaborative resolution of an incident or management of a change, among other actions. Administrators can configure the application to save these chat sessions as a work info entry within the record.

Note

 This integration is not intended for chat sessions between end users and IT.

For more information about using chat, see Using chat.

RSS feeds

BMC Remedy ITSM enables users to broadcast certain events using the Broadcast Messages functionality. BMC Remedy ITSM integration with RSS feed enables access to specific BMC Remedy ITSM information using an RSS reader as an alternative mechanism. Administrators can configure different RSS feeds to which users can subscribe to. Out of the box, an RSS feeds for Global Public Broadcast messages is provided.

For more information about subscribing to RSS Feeds, see Subscribing to RSS feeds.

Twitter integration

The Twitter integration enables IT support users to propagate public and global BMC Remedy ITSM broadcast messages to a Twitter account so that users who follow the account receive the messages. The Twitter account must be configured before users can receive updates. Out of the box, this feature is supported only for broadcast messages that are Public and provided for the Global company.

For more information about receiving BMC Remedy ITSM broadcasts on Twitter, see Receiving BMC Remedy ITSM broadcasts on Twitter.

Where to go from here

For more information about subscribing to RSS Feeds, see Subscribing to RSS feeds.
For more information about using chat, see Using chat.
For more information about receiving BMC Remedy ITSM broadcasts on Twitter, see Receiving BMC Remedy ITSM broadcasts on Twitter.

Related topics

Enabling chat, Twitter notifications, and RSS feeds
Configuring chat settings
Defining RSS feeds
Configuring the Twitter integration

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Last modified by Priya Shetye on Mar 04, 2014
twitter social_collaboration chat rss_feeds concept

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