This documentation supports the 9.0 version of Change Management.

To view the latest version, select the version from the Product version menu.

Use cases

This section describes common BMC Remedy IT Service Management user scenarios that you encounter as IT support staff. Calbro Services user personas help to illustrate the user scenarios. The typical steps described by these user scenarios are in keeping with BMC best practices as outlined by BMC Service Management Process Model (BMC SMPM). 

The user scenarios indicate people that are included with sample data. For each of these people, the user name is the person's first name, and the password is password

The user scenarios do not necessarily refer to specific Calbro Services sample data (for information about Calbro Services, see Calbro Services company example). To follow the user scenarios, in some instances, you might need to create your own sample data (for example, bulk inventory CIs). In addition, you might need to grant additional permissions to certain users.

Consult the following use cases for information on how to achieve value with the product BMC Change Management.

Use case
Business value
Products used
Adding laptop memoryCompleting user's request for additional hardware using the Change Management process.

BMC Change Management

Upgrading server hardware

Understand risks, change schedules, known collisions, and obtain required approvals before physically
upgrading hardware for a server. 
BMC Change Management
Releasing a new software programManage all tasks and changes required to complete upgrading and releasing a new software progarm
within an organization. 
BMC Change Mangement
Release Mangement 

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