This documentation supports the 9.0 version of Change Management.

To view the latest version, select the version from the Product version menu.

Configuring approvals

BMC Remedy IT Service Management contains a set of approval process configuration records that are predefined and loaded with the application.

The approval process configuration records for managing change and release requests are tightly integrated with the Approval Server, which is shipped with BMC Remedy AR System. The Approval Server should be installed on the computer where BMC Remedy ITSM is installed.

To manage your change request approval process, you must understand at a high-level the different state transitions that a change request passes through. You must know how to map approval processes to approval phases, and how to define approvers for each phase.

The following topics contain information and instructions on configuring approvals:

For additional information, you can view the BMC Communities blog post, What's trending in Change Management Application Support : June 2013.

Related topic

Custom configuration

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