This documentation supports the 9.0 version of Change Management.

To view the latest version, select the version from the Product version menu.

Change Management Dashboard

The Change Management Dashboard helps executive users to understand the trends relating to change configuration management, and to take appropriate action to balance the flow. A dashboard view presents a set of metrics or statistics that give a snapshot of the state of the change management process. This dashboard enables the organization to make sure that change-related activities are meeting identified goals. The CIO is the primary user of this dashboard view.

You have a choice of which statistics to view. You can select criteria that focuses the view on the desired perspective, and you can indicate how far back to view the data. Example statistics are the history of planned and unplanned changes over one or several time ranges, the number of authorized changes over the last week or month, the success rate of changes made for the last thirty days, and a summary of costs of changes over the last fifty changes made.

Note

You must be a member of the CM Dashboard User permission group to view the Change Management Dashboard. You must also purchase a separate BMC Change Management Dashboard license. To purchase a license, contact your sales representative.


Change Management Dashboard

Click the following figure to expand it.


The Change Management Dashboard uses BMC Remedy Flashboards to provide executives (such as the CIO), the CAB, or change managers important data points and key metrics in a graphic and numeric format. The Change Management Dashboard helps executives and managers who are monitoring changes make sure their organizations are meeting their identified goals. It provides a mechanism for organizational improvement (for example, to identify areas that need improvement).

The Change Management Dashboard presents a set of statistics that provides a snapshot of the state of the Change Management process. You can choose which statistics to view, select criteria for focusing the view on the needed perspective, and specify how far back to show these data. Example statistics are the history of planned and unplanned changes over one of several time ranges, the number of authorized changes over (for example, the last week or month), and the success rate of changes made for the last thirty days.

The Change Management Dashboard helps you understand the trends relating to change configuration management (CCM) and take appropriate action to balance the flow. The Dashboard enables you to view four different graphical Flashboards with different change request metrics at once. You can filter the data presented by the Flashboards by date to refine the shown information.

You can configure the Change Management Dashboard as needed. For maximum flexibility, you can select various flashboards to appear on the Dashboard screen, along with a time period that applies to all the flashboards shown.

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